Field Quality Engineer: Rapid Diagnostics & Root-Cause Expert

Stellantis Financial Services; Saltillo; Presencial; MXN 300.000 - 520.000; Jornada completa

Descripción de la vacante

Stellantis Financial Services in Saltillo, Mexico seeks a Field Quality Engineer to lead rapid technical triage, advanced vehicle diagnostics, and root cause identification for complex or repeat customer concerns across ICE, Hybrid, and BEV platforms.

You will validate repairs and fixes, document steps clearly, and collaborate with service teams to close escalations quickly while reducing Vehicle Off Road time and improving first-time repair performance.

Responsabilidades

• Lead technical triage for vehicles with complex, intermittent, repeat, or high-risk customer concerns.
• Diagnose propulsion, electrical, software, communication network, charging, drivability, and module-related issues.
• Perform structured root cause analysis using DTCs, freeze-frame data, vehicle logs, scan tool data, network traces, wiring schematics, and service history.
• Drive actions that reduce Vehicle Off Road (VOR) duration and support buyback mitigation through fast, accurate diagnosis.
• Validate repairs, software updates, calibrations, parts replacement, and post-repair performance before vehicle release.
• Collaborate with dealership, technical assistance, engineering, service, quality, and parts teams to close escalations quickly.
• Document customer condition, fault isolation steps, root cause, corrective action, and repair validation in a clear technical format.
• Identify repeat repair and field trend patterns that impact Fixed Right First Repair performance.

Descripción del empleo

Stellantis Financial Services in Saltillo, Mexico seeks a Field Quality Engineer to lead rapid technical triage, advanced vehicle diagnostics, and root cause identification for complex or repeat customer concerns across ICE, Hybrid, and BEV platforms.

You will validate repairs and fixes, document steps clearly, and collaborate with service teams to close escalations quickly while reducing Vehicle Off Road time and improving first-time repair performance.