Field Quality Engineer

Stellantis NV; Saltillo; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Stellantis NV in Saltillo, Mexico seeks a Field Quality Engineer to lead rapid technical triage, advanced vehicle diagnostics, and root‑cause identification across ICE, Hybrid and BEV platforms.

You will reduce Vehicle Off Road time, improve Fixed Right First Repair performance, and convert field issues into clear corrective actions, collaborating with dealership, engineering, service, quality and parts teams.

Formación

• Engineering degree with automotive focus required.
• 5+ years of automotive diagnostics and field quality experience.
• Proficient in interpreting DTCs, logs, and service history.
• Advanced knowledge of OEM diagnostic software and repair validation.
• Strong communication with dealerships, engineering, and quality teams.
• Experience across ICE, Hybrid, BEV systems.

Responsabilidades

• Lead technical triage for complex customer concerns.
• Diagnose propulsion, electrical, software, and network issues.
• Perform structured root cause analysis using DTCs and logs.
• Validate repairs and post-repair performance.
• Collaborate with dealership and engineering teams to close escalations.
• Document findings and corrective actions clearly.
• Identify repeat repair trends impacting FRR and VOR.

Conocimientos

Vehicle diagnostics

Triage discipline

Root cause analysis

OEM tools

CAN/LIN/Ethernet

Technical communication

Data logging

Educación

Engineering degree

Automotive technical degree

Herramientas

CAN/LIN/Ethernet

Powernet

Atlantis High/Mid

Wiring schematics

Descripción del empleo

The Field Quality Engineer leads rapid technical triage, advanced vehicle diagnostics, and root cause identification for complex or repeat customer concerns across ICE, Hybrid, and BEV platforms. The role is accountable for reducing Vehicle Off Road (VOR) time, improving Fixed Right First Repair performance, and converting field issues into clear corrective actions.

Core Responsibilities

• Lead technical triage for vehicles with complex, intermittent, repeat, or high-risk customer concerns.
• Diagnose propulsion, electrical, software, communication network, charging, drivability, and module-related issues.
• Perform structured root cause analysis using DTCs, freeze-frame data, vehicle logs, scan tool data, network traces, wiring schematics, and service history.
• Drive actions that reduce Vehicle Off Road (VOR) duration and support buyback mitigation through fast, accurate diagnosis.
• Validate repairs, software updates, calibrations, parts replacement, and post-repair performance before vehicle release.
• Collaborate with dealership, technical assistance, engineering, service, quality, and parts teams to close escalations quickly.
• Document customer condition, fault isolation steps, root cause, corrective action, and repair validation in a clear technical format.
• Identify repeat repair and field trend patterns that impact Fixed Right First Repair performance.

Role Priorities:

1. Triage: Prioritize vehicle concerns, identify failure mode, and define immediate diagnostic path.
2. Root Cause: Use DTCs, logs, network captures, schematics, and service history to isolate true cause.
3. VOR Reduction: Drive rapid repair validation, escalation closure, and repeat repair prevention.

Engineering graduate

5+ Years of experience

English proficiency

• Advanced vehicle diagnostic capability across ICE, Hybrid, and BEV systems.
• Strong triage discipline with the ability to quickly separate symptom, system, failure mode, and likely root cause.
• Proven root cause analysis and fault isolation skillset for electrical, software, module communication, propulsion, charging, and drivability concerns.
• Proficiency with OEM diagnostic software, scan tools, data logging, service information, wiring schematics, and repair validation methods.
• Working knowledge of CAN, LIN, Ethernet, Powernet, and Atlantis High/Mid communication architectures.
• Ability to convert technical findings into concise repair direction, escalation notes, and corrective action recommendations.
• Strong communication skills with dealership technicians, service advisors, engineering, and quality teams.

Preferred Qualifications

• Associate degree, technical certification, or equivalent hands-on experience in Automotive Technology, Electrical Systems, or related field.
• Five or more years of automotive diagnostics, field quality, technical assistance, dealership troubleshooting, or equivalent experience.
• ASE Master Certification, OEM technical certification, or advanced electrical/diagnostic training preferred.
• Experience supporting field investigations, warranty reduction, repeat repair reduction, FRFR improvement, or VOR reduction initiatives.

Success metrics:

• Vehicle Off Road (VOR) Time — Reduced diagnosis and repair cycle time
• Fixed Right First Repair — Improved first repair effectiveness and lower repeat concerns
• Time to Root Cause — Faster fault isolation and escalation closure
• Repeat Repair Rate — Reduced recurring failures and customer dissatisfaction
• Technical Documentation Quality — Clear repair direction, validation evidence, and permanent corrective action input