Fbs - Vendor Experience And Support Analyst

Capgemini; México; On-site; MXN 420,000 - 540,000; Full time

Benefits offered by this job

Seguro médico

Planes de pensión

Tiempo libre pagado

Desarrollo profesional

Job summary

Capgemini busca un Analyst de Vendor Experience and Support para unirse al equipo de Ventas. Esta función clave elimina obstáculos en el proceso de ventas y permite a los representantes centrarse en cerrar pólizas, gestionando operaciones diarias de proveedores y manteniendo estándares de riesgo y cumplimiento.

Trabajarás en iniciativas de mejora de procesos, generación de informes y colaborarás con Legal, Cumplimiento y Auditoría Interna para garantizar controles adecuados y respuestas a

Qualifications

• Experiencia en soporte de ventas, operaciones, riesgo o cumplimiento.
• Gestión de proyectos y mejoras de procesos.
• Capacidad de interpretar contratos y SOWs.

Responsibilities

• Gestionar operaciones diarias de proveedores, facturación y acceso a sistemas.
• Coordinar reuniones y resolver incidencias técnicas con equipos relevantes.
• Apoyar iniciativas de riesgo y cumplimiento y documentación de controles.
• Ser primera línea de defensa vigilando controles de negocio y brechas de riesgo.
• Realizar autoevaluaciones de controles y apoyar gobernanza de procesos.
• Colaborar con Legal, Cumplimiento, Auditoría Interna y Riesgo para adherencia a marcos.
• Identificar fallos de control, proponer y apoyar plan de remediación.
• Apoyar solicitudes regulatorias y litigiosas con la documentación necesaria.
• Contribuir a proyectos de mejora de procesos y optimizar flujos operativos.
• Analizar datos y generar insights para mejorar reporting y desempeño de proveedores.
• Trabajar con múltiples partes interesadas en proyectos y programas.

Skills

Excel (Advanced)

Power BI (Intermediate)

PowerPoint (Intermediate)

Contract interpretation

Risk & compliance

Data analysis

Stakeholder collaboration

Education

Bachelor’s degree in Business, Accounting, or related field

Job description

FBS - Vendor Experience and Support Analyst

Empresa: Capgemini
Tipo de empleo: Tiempo completo
Mexico

Descripción del trabajo - FBS - Vendor Experience and Support Analyst

Description

Farmers Insurance is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, Farmers Insurance is part of one the largest Insurance Groups in the world.

About the Role

We are looking for a Vendor Experience and Support Analyst to join the Sales Support team. This is a critical function focused on enabling sales success by removing barriers in the sales process. This team ensures that sales representatives can stay focused on selling and confidently guide customers through to policy binding.

In this role, you will manage day-to-day vendor support operations while playing a key part in maintaining risk and compliance standards, supporting business controls, and driving operational efficiency. You will also contribute to projects, process improvements, and cross-functional initiatives that strengthen the overall sales support ecosystem.

This is a highly visible role that requires strong organization, analytical thinking, and the ability to collaborate across multiple stakeholders in a fast-paced environment

What You’ll Do

• Manage day-to-day vendor operations, including billing reconciliation, performance reporting, and system access provisioning/remediation
• Coordinate meetings, monitor calls, and facilitate resolution of technology-related issues with appropriate teams
• Support the implementation and oversight of risk and compliance initiatives, ensuring alignment with internal policies and regulatory requirements
• Serve as a first line of defense by monitoring business controls and identifying risks or control gaps
• Conduct business control self-assessments and support process governance and documentation efforts
• Partner with Legal, Compliance, Internal Audit, and Risk teams to ensure proper adherence to frameworks and controls
• Identify control failures, provide recommendations, and support remediation planning and execution
• Assist with regulatory and litigation-related requests, ensuring proper documentation and response
• Support process improvement initiatives and contribute to strengthening operational workflows
• Analyze data and generate insights to improve reporting, vendor performance, and business decision-making
• Collaborate with cross-functional stakeholders to support projects, programs, and ad-hoc initiatives
• Create and present reports and materials to support leadership decision-making

Requirements

• 3–5 years of experience in sales support, operations, risk/compliance, or related field
• Bachelor’s degree in Business, Accounting, or a related field
• Microsoft Excel (Advanced)
• Power BI (Intermediate)
• Microsoft PowerPoint (Intermediate)
• Strong organizational skills and attention to detail
• Experience with contract and SOW interpretation
• Knowledge of risk and compliance management frameworks
• Ability to support process improvement and documentation efforts
• Experience in issue identification and remediation support
• Strong reporting and analytics capabilities
• Excellent communication skills and ability to collaborate across multiple stakeholders
• Ability to manage multiple priorities and deliver results in a structured and timely manner
• Experience supporting vendor management and operational processes

Benefits

Competitive compensation and benefits package:

• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.