Experienced Personal Injury Case Manager

Get Linked up LLC; México; On-site; MXN 279,000 - 502,000; Full time

Job summary

In The Network is seeking an experienced Personal Injury Case Manager to run a case from intake to disbursement. You’ll own your files from the first client call through treatment, demand, negotiation, lien resolution and closing.

You’ll work closely with attorneys and keep cases moving without needing to be told what comes next. You’ll perform intake, gather accident details, medical records, and insurance information; monitor treatment; prepare demand packages; negotiate settlements; and

Qualifications

• 5+ years of personal injury case management experience.
• Ability to manage cases from intake to disbursement.
• Strong written and verbal communication with empathy.

Responsibilities

• Manage new client intakes and open claims with carriers.
• Monitor treatment, track progress, and coordinate care.
• Request and review medical records and bills for accuracy.
• Prepare complete demand packages with damages and exhibits.
• Negotiate with adjusters and evaluate settlement offers.
• Identify and resolve all liens to maximize client recovery.
• Prepare settlements and ensure releases before disbursement.

Skills

Case management

Client intake

Negotiation

Communication

Tools

Filevine

CasePeer

Litify

SmartAdvocate

Clio

Job description

About the Role

We’re looking for an experienced Personal Injury Case Manager who can run a case from intake to disbursement. You’ll own your files from the first client call through treatment, demand, negotiation, lien resolution and closing. You’ll work closely with attorneys and keep cases moving without needing to be told what comes next.

What You’ll Do

Intake & Case Setup

• Conduct new client intakes, gather accident details, insurance information and injuries
• Open claims with all carriers (BI, PIP/MedPay, UM/UIM) and send letters of representation
• Obtain police reports, photos, witness statements and property damage information
• Identify all available coverage early, including health insurance, Medicare/Medicaid and ERISA plans

Treatment Monitoring & Client Communication

• Keep in regular contact with clients throughout treatment and give status updates
• Track treatment progress, gaps in care and discharge dates
• Coordinate with medical providers, including LOPs where needed
• Manage client expectations and keep them engaged and informed

Medical Records & Bills

• Request, track and follow up on medical records and itemized bills from all providers
• Review records for completeness, injuries, causation and treatment timeline
• Confirm billing accuracy (HCFA-1500, UB-04, CPT/ICD-10 codes)
• Request narratives, causation letters, and records and billing affidavits

Demand Preparation

• Draft complete, persuasive demand packages: liability, injuries, treatment summary, medical specials, lost wages and pain and suffering
• Calculate damages and prepare supporting exhibits
• Meet time-limited demand deadlines and statutory requirements

Negotiation & Settlement

• Negotiate with insurance adjusters within the authority set by the attorney
• Evaluate offers, prepare counteroffers and document all negotiations
• Advise attorneys on case value and when to settle or refer to litigation

Liens & Reductions

• Identify and resolve all liens: Medicare, Medicaid, ERISA, health insurance subrogation, hospital, provider and pre-settlement funding liens
• Request final lien amounts and negotiate reductions to maximize client recovery
• Track lien resolution through to final release

Closing & Disbursement

• Prepare settlement statements and coordinate client approval
• Make sure all releases, liens and bills are resolved before disbursement
• Close files cleanly, or prepare the case for a smooth handoff to litigation

What You Bring

• 5+ years of personal injury case management experience, ideally plaintiff-side pre-litigation
• Proven experience handling cases from intake to disbursement on your own
• Strong demand-writing skills, with samples available on request
• Hands-on experience negotiating with adjusters and reducing liens
• Solid knowledge of medical terminology, records, billing forms and coding
• Experience with Medicare, Medicaid and ERISA lien resolution
• Ability to manage a large caseload ([number] cases) with strong organization and follow-up
• Experience with case management software (Filevine, CasePeer, Litify, SmartAdvocate, Clio or similar)
• Excellent written and verbal communication, and real empathy for injured clients

Nice to Have

• Bilingual English/Spanish
• Litigation support experience (discovery, trial prep)
• PI law, insurance minimums and statute of limitations rules