Executive Steward

Four Seasons; Manzanillo; Presencial; MXN 446.000 - 781.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Excellent training opportunities

Employee discount for stays

Complimentary dry cleaning

Complimentary employee meals

Fitness and wellness programs

Recognition programs

Descripción de la vacante

Four Seasons Resort Tamarindo, México, seeks an Executive Steward to lead stewarding operations with a focus on guest experience and cost-conscious management. You'll oversee forecasting, scheduling, training, equipment maintenance, and collaboration with Culinary and F&B leadership to ensure flawless back-of-house service.

This role requires at least 5 years in stewarding, strong leadership, and English proficiency; Spanish is preferred.

Formación

• Minimum 5 years of management experience in Stewarding operations, preferably in luxury hotel or resort.
• Ability to adapt to working in a remote location.
• Strong English communication; Spanish is a plus.

Responsabilidades

• Oversee stewarding operations, including forecasting, scheduling, training, and team development.
• Ensure cleanliness and organization of back-of-house areas (dishwashing, silverware, glassware).
• Maintain stewarding equipment and perform preventative maintenance.
• Control labor and operating expenses through scheduling, budgeting, inventory, and cost control.
• Collaborate with Culinary, Food & Beverage leadership to ensure seamless operations.
• Foster a positive, respectful work environment and lead by example.

Conocimientos

English fluency

Leadership

Cost control

Communication

Spanish preferred

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About The Role

The Executive Steward is directly responsible of maintaining and controls a high level of guest service achieved by ensuring consistent and thoughtful service, demonstrated to the staff, sharing a passion for excellence and enthusiasm into everything they do.

What You Will Do

• Oversee all stewarding operations, including forecasting, scheduling, training, and team development.
• Ensure cleanliness and organization of all back-of-the-house F&B areas, including dishwashing, silverware, cutlery, and glassware.
• Ensure proper use and preventative maintenance of stewarding equipment and machinery.
• Control labor and operating expenses through effective scheduling, budgeting, inventory, and cost control.
• Anticipate operational needs and ensure availability of materials, supplies, and equipment.
• Collaborate closely with Culinary, Food & Beverage leadership, and supervisors to ensure seamless operations.
• Foster a positive, respectful, and trust-based work environment, leading by example at all times.
• Participate in operational meetings and employee relations initiatives to support team engagement and performance.

What You Bring

• Minimum 5 years of management experience in Stewarding operations within a luxury hotel or resort.
• Ability to adapt to working in a remote location.
• Excellent communication skills in English; Spanish is preferred.
• Strong leadership, organizational, and cost-control skills.
• Commitment to Four Seasons values and delivering service excellence guided by the Golden Rule.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
• Access to hotel fitness and wellness programs (where applicable)
• Recognition programs and employee wellness initiatives

Schedule & Hours

• Full-time position
• Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs

Successful candidates must possess legal work authorization in Mexico.