Especialista en Soporte Técnico Remoto y Servicio al Cliente

09516 Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex; Chihuahua; Remote; MXN 180,000 - 240,000; Full time

Job summary

Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex is seeking a remote Representante de Servicio al Cliente Remoto - Soporte Técnico to join its fully remote team.

The role centers on delivering high-quality technical assistance and customer support for our software solutions, with emphasis on clear communication, proactive problem-solving, and a customer-first mindset from a home office.

Qualifications

• Proven experience in technical support or customer service role, preferably with software.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Technical support experience

Job description

Banco Nacional De Mexico, S.A., Integrante Del Grupo Financiero Banamex is seeking a remote Representante de Servicio al Cliente Remoto - Soporte Técnico to join its fully remote team.

The role centers on delivering high-quality technical assistance and customer support for our software solutions, with emphasis on clear communication, proactive problem-solving, and a customer-first mindset from a home office.