Especialista de Soporte Técnico Remoto - Software

Calizas Trituradas Industriales; Allende; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness benefits

Remote-friendly culture

Professional development

Job summary

Calizas Trituradas Industriales seeks a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. Provide high-quality technical assistance and customer support for software solutions from a home office.

Role requires strong problem-solving, proactive communication in Spanish, and the ability to guide users through troubleshooting while documenting interactions and adhering to SLAs.

Qualifications

• Proven experience in technical support or customer service.
• Strong understanding of common software troubleshooting techniques.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using helpdesk software and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated, organized, and capable of working independently in a remote environment.
• High school diploma or equivalent; technical certifications are a significant plus.
• A dedicated home office setup with reliable high-speed internet.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and resolve software-related issues efficiently and effectively.
• Guide customers through product features, troubleshooting steps, and best practices.
• Escalate complex technical problems to higher-level support or engineering teams.
• Maintain accurate and detailed records of customer interactions and technical issues.
• Contribute to the development and maintenance of a comprehensive knowledge base.
• Proactively identify trends in customer issues and provide feedback for product improvement.
• Ensure customer satisfaction by delivering timely and accurate resolutions.
• Adhere to service level agreements (SLAs) and company support policies.
• Collaborate with team members to share knowledge and improve support processes.

Skills

Technical support

Software troubleshooting

Spanish communication

Helpdesk software

Remote support tools

Communication skills

Independent work

Home office setup

Education

High school diploma or equivalent

Technical certifications

Tools

Helpdesk software

Remote support tools

Job description

Calizas Trituradas Industriales seeks a skilled Representante de Servicio al Cliente Remoto - Soporte Técnico to join a fully remote team in Mexico. Provide high-quality technical assistance and customer support for software solutions from a home office.

Role requires strong problem-solving, proactive communication in Spanish, and the ability to guide users through troubleshooting while documenting interactions and adhering to SLAs.