Salesforce Systems Administrator

STAND 8 Technology Consulting; Ciudad de México; A distancia; MXN 1.770.759 - 1.796.423; Jornada completa

Descripción de la vacante

A leading technology consulting firm is seeking a Salesforce Administrator with expertise in Service Cloud and Experience Cloud. This fully remote position involves overseeing Salesforce administration, enhancing customer service through automation, and collaborating with stakeholders to optimize user experience. Ideal candidates will have Salesforce certifications and a strong background in administration and process improvements.

Formación

• 3-5 years of hands-on Salesforce administration experience.
• Strong experience in managing Service Cloud Bots.
• Expertise in configuring Experience Cloud for customer/partner communities.

Responsabilidades

• Oversee and customize Salesforce Service Cloud and Experience Cloud.
• Design, configure, and optimize Service Cloud Bots.
• Provide user support and training for Salesforce solutions.

Conocimientos

Salesforce Administration

Service Cloud

Experience Cloud

Automation

Reporting

Problem-Solving

Educación

Salesforce Administrator Certification (ADM 201)

Certifications in Service Cloud and Experience Cloud

Descripción del empleo

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STAND 8 Technology Consulting provided pay range

This range is provided by STAND 8 Technology Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$69.00/hr - $70.00/hr

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a highly skilled Salesforce Administrator with specialized expertise in Service Cloud and Experience Cloud to join our innovative team. As a fully remote position, you'll have the opportunity to work on cutting-edge Salesforce projects and help drive process improvements and user experience optimization across our Salesforce environments.

Responsibilities

• Salesforce Administration: Oversee and customize Salesforce Service Cloud and Experience Cloud, including user management, workflows, security settings, and dashboards.
• Service Cloud Bots: Design, configure, and optimize Service Cloud Bots (including Einstein Bots) to enhance self-service and automate customer service.
• Experience Cloud: Administer Salesforce Experience Cloud for customer and partner portals, managing access, templates, and user interactions.
• User Support & Training: Provide support, training, and documentation to ensure effective use of Salesforce solutions.
• System Maintenance & Upgrades: Monitor configurations, implement updates, and ensure optimal performance and security.
• Automation & Process Improvement: Develop and manage automation processes like workflows, Process Builder, and Flows to streamline operations.
• Reporting & Dashboards: Build reports and dashboards to track key metrics and service performance.
• Collaboration: Work with business stakeholders to gather requirements, implement solutions, and resolve issues.
• Documentation & System Integration: Maintain documentation and collaborate on integrations with third-party tools.

Required

• Salesforce Certification: Salesforce Administrator (ADM 201) required; certifications in Service Cloud and Experience Cloud are preferred.
• Experience: 3-5 years of hands-on Salesforce administration, with at least 2 years in Service Cloud and Experience Cloud.
• Service Cloud Bots: Strong experience in managing and optimizing Service Cloud Bots (Einstein Bots).
• Experience Cloud: Expertise in configuring Experience Cloud for customer/partner communities.
• Salesforce Configuration: Proficient in setting up user profiles, roles, workflows, security settings, Process Builder, Flows, etc.
• Automation & Reporting: Experience with Salesforce automation tools and report/dashboard creation.
• Problem-Solving & Collaboration: Strong troubleshooting skills and ability to collaborate with cross-functional teams.

Preferred

• Salesforce Advanced Certifications: Service Cloud Consultant, Experience Cloud Consultant certifications are a plus.
• Customer Service Experience: Background in service desk or customer service environments.
• Agile/Project Management: Familiarity with Agile methodologies and project management principles.
• Technical Expertise: Experience with Salesforce integrations and APIs.

About Us

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

Check out more at www.stand8.io; and reach out today to explore opportunities to grow together

By applying to this position, your data will be processed in accordance with the STAND 8 Privacy Policy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

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