ERP Senior Principal Consultant - NetSuite

NetSuite Inc.; Región Centro; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Oracle Corporation’s NetSuite Advanced Customer Support (ACS) team seeks a Senior ERP Functional Consultant to support Non-Profit and public sector organizations from Guadalajara. You will drive value through process optimization, reporting improvements, and AI-enabled solutions, collaborating with cross-functional teams to deliver measurable outcomes.

The role emphasizes leadership, industry best practices, and ongoing NetSuite certifications, with a focus on fund accounting, grant management,

Formación

• 6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.
• Strong NetSuite ERP experience; other ERP platforms may be considered.
• Graduate degree in Business Administration, Accounting, Engineering.
• Strong communication skills.
• Passion for driving customer satisfaction.
• Experience in activities involving direct client interaction.

Responsabilidades

• Identify and document NetSuite value gaps using ACS methodology.
• Prioritize and remediate high-impact business process gaps.
• Advise Non-Profit customers on Fund Accounting, Grant Management, Revenue Restriction Management, Pledge Management, and Fundraising.
• Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
• Collaborate with Technical Services to design, validate, and test automations and integrations.
• Assist customers adopt AI-assisted process improvements and automated reporting.
• Use AI tools to improve discovery synthesis, requirements drafting, and executive-ready documentation.
• Guide customers on responsible AI adoption including data quality and change management.
• Perform quality reviews of deliverables and pursue relevant certifications.
• Collaborate with ACS teams and follow internal processes for customer success.

Conocimientos

NetSuite ERP experience

Communication skills

Client interaction

AI capabilities familiarity

Educación

Business Administration / Accounting / Engineering degree

Herramientas

NetSuite

Descripción del empleo

Sr Principal Consultant – Non-Profit & Organizations - NetSuite Managed Services (ACS)

If you're a senior level NetSuite consultant with experience helping Non Profit organizations drive operational excellence, business transformation, and customer success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you! Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Non Profit and public sector organizations.

We are looking for a Senior ERP Functional Consultant to join our team in Guadalajara. Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.

Key responsibilities:

• Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
• Work with customers to prioritize and remediate high-impact business process gaps.
• Advise Non-Profit customers on leading practices across Fund Accounting, Grant Management, Revenue Restriction Management, Pledge Management and Fundraising.
• Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
• Partner with Technical Services teams to design, validate, and unit test automations and integrations.
• Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, and operational exception management.
• Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
• Guide customers on responsible AI adoption, including use‑case selection, data quality, validation controls, security considerations, and change management.
• Perform quality reviews of deliverables developed by other team members.
• Continue to increase NetSuite product knowledge and pursue relevant certifications.
• Collaborate with ACS teams including TAMs, Technical Services, Support, Analytics, Planning and Budgeting, and other specialized teams. Follow essential internal business processes aligned toward customer success.

Required Qualifications:

• 6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.
• Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered.
• Graduate of Business Administration, Accounting, Engineering
• Strong Communication Skills
• Passion for driving Customer satisfaction.
• Experience in job activities that involve direct interaction or contact with a client or customer.

Preferred Qualifications

• Experience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiatives.
• Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
• Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
• Finance and accounting background is a plus.
• NetSuite ERP Consultant or other relevant product certifications are a plus.

Project and/or team leadership experience.