Epic CRM Analyst — Patient Engagement & Workflow Optimizer

ITJ; Tijuana; Presencial; MXN 260.000 - 340.000; Jornada completa

Descripción de la vacante

Epic Systems seeks an Application Analyst – CRM to support, configure, and optimize its Epic CRM and patient communication solutions for a major client. You will analyze business needs, configure applications, troubleshoot issues, and coordinate with cross-functional teams to improve patient engagement and operational efficiency.

The role emphasizes analytical thinking, customer focus, and strong communication with both technical and non-technical stakeholders.

Formación

• Experience supporting enterprise software applications or healthcare information systems.
• Strong analytical and problem-solving skills.
• Ability to quickly learn new applications and business workflows.
• Experience working with ticket management systems.
• Experience documenting technical processes and system configurations.
• Strong written and verbal communication in English.

Responsabilidades

• Configure and maintain Epic CRM (Cheers) and related patient communication applications.
• Analyze incoming requests, incidents, and enhancement tickets to determine the best solution.
• Collaborate with Product Owners, Project Managers, Epic Technical Services, business users, and other analysts.
• Participate in requirements gathering, design discussions, and project planning meetings.
• Perform application configuration following Epic best practices and organizational standards.
• Support implementations, upgrades, optimization initiatives, and system enhancements.
• Execute testing, validation, and post-deployment monitoring.
• Document configurations, workflows, technical decisions, and support procedures.
• Investigate production issues and coordinate resolution with internal teams and Epic.
• Ensure high-quality customer support while maintaining system stability and performance.
• Continuously identify opportunities to improve workflows and business processes.

Conocimientos

Analytical and problem-solving skills

English communication skills

Multitasking and prioritization

Herramientas

Jira

Confluence

Microsoft Office Suite

Descripción del empleo

Epic Systems seeks an Application Analyst – CRM to support, configure, and optimize its Epic CRM and patient communication solutions for a major client. You will analyze business needs, configure applications, troubleshoot issues, and coordinate with cross-functional teams to improve patient engagement and operational efficiency.

The role emphasizes analytical thinking, customer focus, and strong communication with both technical and non-technical stakeholders.