Entry-Level Sales Support & Analytics Analyst

Citi; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Citi is seeking a Sales Support Analyst 2 to support commercial and business sales teams. The role develops knowledge in monitoring, analyzing and evaluating processes and data to identify policy gaps and opportunities.

You will validate client data, coordinate across departments, and report on KPIs while ensuring regulatory and ethical standards. Proficiency in Excel and Access and solid English skills are expected.

Formación

• 0–2 years relevant experience.
• Bachelor's degree required.
• Proficient in Excel and Access.
• English: Intermediate to Advanced.

Responsabilidades

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, ensuring compliance with laws, rules and regulations, and escalating control issues.

Educación

Bachelor's degree

Herramientas

Excel

Access

English (Intermediate-Advanced)

Descripción del empleo

Citi is seeking a Sales Support Analyst 2 to support commercial and business sales teams. The role develops knowledge in monitoring, analyzing and evaluating processes and data to identify policy gaps and opportunities.

You will validate client data, coordinate across departments, and report on KPIs while ensuring regulatory and ethical standards. Proficiency in Excel and Access and solid English skills are expected.