Banamex - Sales Support Analyst - Santa Fe

Citigroup Inc.; Santa Fe; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Citigroup Inc. is seeking a Sales Support Analyst 2 in Mexico City to monitor, analyze and improve client data and processes. The role supports cross-functional teams and helps ensure accuracy and timely client responses.

You will validate documentation, coordinate with internal departments, and report on client data. The position emphasizes risk awareness and adherence to Citi policies and regulations.

Formación

• 0-2 years relevant experience in sales support or related field.

Responsabilidades

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Assess risk in business decisions, ensure compliance with laws and Citigroup policies.

Educación

Bachelor's degree

Herramientas

Excel

Access

Descripción del empleo

The Sales Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client issues.
• Validates client data and documentation in relevant systems.
• Takes the lead to coordinate and follow-up across internal departments to solve client needs.
• Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
• Analyzes client data and provides reporting as needed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience

Education:

• Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Aplica conocimientos especializados en la supervisión, evaluación, análisis y/o evaluación de procesos y datos.
• Utiliza y crea bases de datos, paneles de inteligencia empresarial y otras herramientas relacionadas para ejecutar sus tareas de manera oportuna y eficiente.
• Analizar indicadores clave de desempeño (KPIs) comerciales y elaborar reportes ejecutivos.
• Identificar oportunidades de mejora, crecimiento y eficiencia mediante el análisis de mercado y clientes.
• Apoyar en la definición, seguimiento y evaluación de estrategias y planes
• Colaborar con áreas internas para asegurar la correcta implementación de iniciativas estratégicas, comerciales.
• Experiencia trabajando con Excel y Access
• Inglés Intermedio - Avanzado

Job Family Group:

Commercial and Business Sales

Job Family:

Commercial Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.