Remote Customer Program & Data Analytics Analyst

Celestica Inc.; Nuevo León; Hybrid; MXN 1,049,000 - 1,393,000; Full time

Job summary

Celestica Inc. is seeking a Customer Program Management Analyst 1 to manage customer orders and coordinate cross-functional teams from a remote location in Mexico. The role emphasizes data accuracy, timely updates, and effective communication with suppliers, customers, and internal teams.

The ideal candidate has 2–4 years of experience, a related bachelor's degree, and strong Excel/Access/PowerPoint skills to develop performance reports and support monthly management reviews.

Qualifications

• Two to four years relevant experience
• Bachelor's degree in related field, or equivalent combination of education and experience
• Educational requirements may vary by Geography

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.

Skills

Customer focus

Negotiation

Problem resolution

Database management

Excel

Access

Word

PowerPoint

Communication

Education

Bachelor's degree in related field

Tools

Excel

Access

Word

PowerPoint

Job description

Celestica Inc. is seeking a Customer Program Management Analyst 1 to manage customer orders and coordinate cross-functional teams from a remote location in Mexico. The role emphasizes data accuracy, timely updates, and effective communication with suppliers, customers, and internal teams.

The ideal candidate has 2–4 years of experience, a related bachelor's degree, and strong Excel/Access/PowerPoint skills to develop performance reports and support monthly management reviews.