Enterprise AI Solutions Account Leader

Genesys; Ciudad de México; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Genesys, a leader in AI-powered customer experience, seeks an Account Executive to drive revenue growth and strategic account development in Mexico City. You will engage senior business and technology leaders, articulate business value, and manage complex sales cycles from prospecting to closure.

You will coordinate with Solution Consultants, Customer Success, Partners, and Marketing to align on territory strategy and ensure a seamless customer journey, delivering measurable outcomes across

Formación

• 8+ years of successful B2B sales, business development, or account management experience.
• Significant experience selling technology, SaaS, Cloud, enterprise software.

Responsabilidades

• Develop and execute a territory plan focused on revenue growth, market expansion, and new-logo acquisition.
• Proactively identify, prospect, qualify, and develop new commercial opportunities.
• Build a sustainable pipeline through direct prospecting, internal collaboration, marketing programs, and partner-generated opportunities.
• Identify high-potential industries and accounts based on market trends, business needs, and Genesys' value proposition.
• Expand Genesys' presence within the assigned territory by developing new customers, use cases, and strategic relationships.
• Maintain consistent activity and momentum across both short-term opportunities and longer, complex sales cycles.
• Understand customers’ business priorities, operational challenges, digital transformation initiatives, and customer experience strategies.
• Position Genesys solutions through consultative, outcome-based, and value-based selling.
• Connect Genesys capabilities in Cloud CX, CCaaS, AI, automation, workforce engagement, journey orchestration, and digital engagement to measurable customer outcomes.
• Facilitate executive-level conversations focused on business impact, growth, efficiency, customer loyalty, and operational transformation.
• Develop compelling value propositions, commercial narratives, and business cases.
• Translate technical capabilities into clear financial, operational, and customer experience benefits.
• Build trusted relationships with C-level executives, business leaders, technology stakeholders, and key decision-makers.
• Engage effectively with CIOs, CTOs, CDOs, Customer Experience leaders, Operations executives, and Digital Transformation teams.
• Navigate complex customer organizations and identify decision processes, priorities, influencers, and potential risks.
• Act as a trusted commercial advisor throughout the customer journey.
• Maintain strategic relationships beyond the initial transaction to identify future growth opportunities.
• Lead the commercial strategy across the sales Pod by aligning internal stakeholders around customer priorities and desired outcomes.
• Engage Solution Consulting, Customer Success, Professional Services, Partners, Marketing, Legal, Finance, and other teams at the appropriate stage of the opportunity.
• Provide internal teams with clear customer context, business objectives, decision criteria, competitive positioning, and required actions.
• Coordinate resources effectively while respecting the expertise and accountability of each function.
• Establish clear ownership, timelines, and next steps throughout the sales cycle.
• Foster shared accountability for customer value and commercial success.
• Work closely with strategic partners, system integrators, resellers, and technology alliances to identify and develop opportunities.
• Build strong relationships within the partner ecosystem to expand market coverage and accelerate pipeline generation.
• Develop joint account plans and go-to-market activities with selected partners.
• Ensure partner-led opportunities remain aligned with Genesys’ commercial, customer, and solution strategies.
• Identify new partnership opportunities that support growth within the territory.
• Lead complex sales cycles from prospecting and discovery through solution development, negotiation, and closure.
• Develop account strategies, stakeholder maps, competitive plans, and mutual action plans for priority opportunities.
• Manage multiple internal and customer stakeholders throughout the decision-making process.
• Anticipate commercial, technical, legal, procurement, and implementation risks.
• Maintain clear next steps and momentum across opportunities.
• Lead negotiations that balance customer value, long-term relationships, and commercial discipline.
• Maintain accurate and timely opportunity information, pipeline data, and forecasts.
• Deliver predictable performance against quarterly and annual revenue targets.
• Apply disciplined territory planning, account planning, and opportunity management.
• Monitor pipeline coverage, deal progression, conversion rates, and potential risks.
• Use data, customer insights, and market intelligence to refine the commercial strategy.
• Participate actively in forecast calls, account reviews, pipeline reviews, and quarterly business reviews.
• High-performing Account Executives at Genesys: Consistently create new business opportunities rather than relying only on inbound demand.
• Think strategically about territories, accounts, industries, and customer priorities.
• Build credibility with both business and technology executives.
• Sell business outcomes rather than focusing only on product features.
• Understand how Cloud, CX, AI, and automation can affect growth, efficiency, and customer loyalty.
• Lead complex opportunities with discipline, urgency, and clear ownership.
• Build and leverage strong partner relationships.
• Engage internal specialists early and provide them with clear business context.
• Influence cross-functional teams without relying on formal authority.
• Create clarity during ambiguity and maintain momentum during long sales cycles.
• Balance customer advocacy with commercial accountability.
• Take ownership of results while promoting shared accountability across the Pod.
• Demonstrate curiosity, adaptability, resilience, and continuous learning.

Descripción del empleo

Genesys, a leader in AI-powered customer experience, seeks an Account Executive to drive revenue growth and strategic account development in Mexico City. You will engage senior business and technology leaders, articulate business value, and manage complex sales cycles from prospecting to closure.

You will coordinate with Solution Consultants, Customer Success, Partners, and Marketing to align on territory strategy and ensure a seamless customer journey, delivering measurable outcomes across