Engineering Operations & Backlog Automation Analyst

QuadSci; Ciudad de México; On-site; MXN 420,000 - 720,000; Full time

Job summary

QuadSci is seeking an Engineering Operations Analyst to manage backlog, sprint processes, and triage support within a hands‑on, security‑minded team. You will maintain third‑party integrations, administer internal apps (including Salesforce), and help translate customer feedback into actionable requirements.

You’ll track KPIs such as velocity, cycle time and release cadence, and document processes to reduce reliance on any single person.

Qualifications

• 3+ years in product operations, business operations or a similar analyst role at a B2B software company.
• Experience running backlogs and sprint processes; comfort with APIs, integrations, and security basics.
• Experience administering internal apps or business systems such as Salesforce; comfortable with dashboards and data analysis.

Responsibilities

• Run backlog operations: groom and prioritize sprint backlog, track sprint progress, triage and route support requests.
• Maintain inventory of third‑party integrations and credentials; coordinate requests and rotation with Engineering.
• Administer internal apps and business systems; own onboarding/offboarding checklists across tools.
• Support security program: SOC 2 tasks, quarterly access review, track vulnerabilities and pentest findings to closure.
• Turn support and customer feedback into product input; write requirements; maintain product documentation.
• Track and report engineering KPIs (velocity, cycle time, response times, release cadence); flag trends to leadership.
• Document internal processes, runbooks and configurations to avoid single points of failure.
• Identify manual, repetitive workflows and automate them with scripts or no‑code tools.
• Partner with Sales and Customer Success on internal requests touching product, support or security.

Skills

Backlog management

Sprint operations

APIs & integrations

Security basics

Salesforce admin

Data analysis

English & Spanish

Education

Bachelor's degree in Industrial Engineering / Information Systems / Computer Science

Agile/Scrum, ITIL, or security certifications a plus

Tools

Salesforce

Job description

QuadSci is seeking an Engineering Operations Analyst to manage backlog, sprint processes, and triage support within a hands‑on, security‑minded team. You will maintain third‑party integrations, administer internal apps (including Salesforce), and help translate customer feedback into actionable requirements.

You’ll track KPIs such as velocity, cycle time and release cadence, and document processes to reduce reliance on any single person.