Engineering-Driven Customer Programs Manager

Husky Technologies; Ciudad de México; On-site; MXN 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Program Manager with an engineering background to act as the technical liaison for clients. This role involves overseeing the contract lifecycle, ensuring all commitments are met, and collaborating with cross-functional teams to maintain excellence in service delivery. The ideal candidate will blend technical competency with project management expertise, focusing on customer satisfaction and continuous improvement. Join a company that values diversity and offers competitive compensation and growth opportunities in a supportive work environment.

Qualifications

• 3-5 years' experience in operations or technical project management.
• Strong understanding of operational KPIs in manufacturing environments.

Responsibilities

• Lead contract planning and ensure successful implementation of KPIs.
• Manage contract-related activities and maintain customer satisfaction.

Skills

Project Management

Technical Communication

Customer Relationship Management

Negotiation Skills

Problem Solving

Education

Post-Secondary Mechanical Engineering Degree

Tools

Power Point

Excel (Pivot Table and Data Model)

PowerBI

SharePoint

ERP Systems (e.g., SAP, BaanLN)

Job description

An established industry player seeks a Customer Program Manager with an engineering background to act as the technical liaison for clients. This role involves overseeing the contract lifecycle, ensuring all commitments are met, and collaborating with cross-functional teams to maintain excellence in service delivery. The ideal candidate will blend technical competency with project management expertise, focusing on customer satisfaction and continuous improvement. Join a company that values diversity and offers competitive compensation and growth opportunities in a supportive work environment.