Program Manag

Ichor Systems, Inc.; Heroica Nogales; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

Ichor Systems, Inc. is looking for a proactive Program Manager to oversee customer programs, ensure commitments are met, and drive successful execution in a fast-paced manufacturing environment.

The role serves as the primary liaison between customers and internal operations teams, aligning priorities, resolving issues, and coordinating resources to ensure on-time delivery, consistent quality, cost control, and overall customer satisfaction.

Qualifications

• Bachelor's degree in industrial, mechanical, manufacturing engineering or related field.
• 3–5+ years of experience managing production or manufacturing projects.
• Experience working directly with customers is a must.
• Strong Excel skills; familiarity with ERP and planning tools.
• Intermediate–advanced English (able to communicate technical topics with U.S. customers).

Responsibilities

• Translate customer requirements into feasible, stable, and competitive manufacturing processes.
• Coordinate cross-functional efforts between Production, Engineering, Quality, Supply Chain, and Planning.
• Lead customer projects from planning to delivery, ensuring timelines, volumes, quality, and cost targets are consistently met.
• Identify and manage operational risks; develop and execute effective contingency plans.
• Maintain strong daily presence on the shop floor to address issues impacting customer commitments.
• Communicate project status clearly and proactively to internal and external stakeholders.
• Respond quickly and professionally to escalations.
• Represent site capabilities and drive customer trust and value perception.

Skills

Project Management

Manufacturing Processes

Lean Manufacturing

Capacity analysis

Process routing

Education

Bachelor's in Industrial Engineering

Tools

MS Excel

ERP systems

Job description

Ichor Systems designs, engineers, and manufactures the fluid delivery systems and precision components used in semiconductor and other advanced-technology equipment. Our products include gas and chemical delivery systems, precision-machined and welded components, brazing and surface treatment technologies, and other proprietary products, with a focus on the metal and plastic parts used in gas and chemical systems. More than 3,000 employees work across our sites in the U.S., Malaysia, Singapore, and Mexico.

We are looking for a proactive Program Manager to oversee customer programs, ensure customer commitments are met, and drive successful execution in a fast-paced manufacturing environment. As the primary liaison between customers and internal operations teams, this role aligns priorities, resolves issues, and coordinates resources to ensure on-time delivery, consistent quality, cost control, and overall customer satisfaction.

Key Responsibilities

• Translate customer requirements into feasible, stable, and competitive manufacturing processes.
• Coordinate cross‑functional efforts between Production, Engineering, Quality, Supply Chain, and Planning.
• Lead customer projects from planning to delivery, ensuring timelines, volumes, quality, and cost targets are consistently met.
• Identify and manage operational risks; develop and execute effective contingency plans.
• Maintain strong daily presence on the shop floor to address issues impacting customer commitments.
• Communicate project status clearly and proactively to internal and external stakeholders.
• Respond quickly and professionally to escalations.
• Represent site capabilities and drive customer trust and value perception.

Looking for:

• Strong customer orientation and the ability to build trust‑based relationships.
• Cross‑functional leadership and excellent communication skills.
• Solid project planning, risk management, and problem‑solving capabilities.
• Ability to manage multiple priorities in a dynamic manufacturing environment.
• Negotiation skills and experience managing customer expectations.

Technical Skills:

• Project Management
• Manufacturing Processes
• Lean Manufacturing
• Capacity analysis & process routing

Requirements:

• Bachelor’s degree in industrial, Mechanical, Manufacturing Engineering, or related field.
• 3–5+ years of experience managing production or manufacturing projects.
• Experience working directly with customers “a Must”.
• Strong Excel skills; familiarity with ERP and planning tools.
• Intermediate–advanced English (able to communicate technical topics with U.S. customers).

Key KPI’s

• On‑Time Delivery (OTD)
• External DPPM
• Lead time
• Cost performance

What Makes You Successful

• You take ownership of customer commitments.
• You stay connected to the shop floor.
• You anticipate issues before they elevate.
• You balance operational realities with customer expectations.
• You inspire trust through clear communication and consistent execution.