Customer Program Manager

Husky Technologies; Ciudad de México; On-site; MXN 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Customer Program Manager with an engineering background to act as the technical liaison for clients. This role involves overseeing the contract lifecycle, ensuring all commitments are met, and collaborating with cross-functional teams to maintain excellence in service delivery. The ideal candidate will blend technical competency with project management expertise, focusing on customer satisfaction and continuous improvement. Join a company that values diversity and offers competitive compensation and growth opportunities in a supportive work environment.

Qualifications

• 3-5 years' experience in operations or technical project management.
• Strong understanding of operational KPIs in manufacturing environments.

Responsibilities

• Lead contract planning and ensure successful implementation of KPIs.
• Manage contract-related activities and maintain customer satisfaction.

Skills

Project Management

Technical Communication

Customer Relationship Management

Negotiation Skills

Problem Solving

Education

Post-Secondary Mechanical Engineering Degree

Tools

Power Point

Excel (Pivot Table and Data Model)

PowerBI

SharePoint

ERP Systems (e.g., SAP, BaanLN)

Job description

As a Customer Program Manager with an engineering background, you will act as the technical liaison for clients who have service contracts. Your primary responsibilities will involve overseeing the contract lifecycle from planning and implementation to sustainment, ensuring all contractual commitments, including key performance indicators (KPIs) such as availability, cycle time, cavitation, quality, energy consumption and resin usage, are met or exceeded.

Key Responsibilities:

• Lead the contract planning process, ensuring successful implementation and ongoing management to meet stated KPIs.
• Collaborate with cross-functional teams within the organization to consistently maintain contract commitments.
• Manage all contract-related activities and services, ensuring timely completion according to predefined schedules and efficient execution.
• Document and define all services included in the contract, ensuring they are scheduled and recorded in the appropriate Husky systems.
• Oversee customer expectations to align with contract objectives and goals, ensuring customer satisfaction and managing contract renewals.
• Plan and schedule contract milestones using appropriate tools and be accountable for the delivery of these milestones.
• Generate and present progress reports, presentations, and other contract documentation both internally and to the customer.
• Coordinate all activities related to contract implementation and ongoing processes, acting as the primary point of contact for both internal teams and customers.
• Lead weekly calls with customers to manage relationships and escalate issues as necessary.
• Schedule upcoming work with Field Service teams, ensuring seamless completion.

Qualifications:

• Experience in a preform or plastics manufacturing environment with a strong understanding of operational KPIs.
• A Post-Secondary Mechanical Engineering degree or equivalent, with a minimum of 3-5 years' experience in operations or technical project management.
• Proven project management experience and engineering work experience, enabling technical discussions and problem-solving with customers.
• Specific expertise in injection molding technology and various applications (e.g., PET, Thin wall, Closures, Multilayer).
• Customer-focused with excellent communication skills, capable of delivering technical reports and resolving issues in collaboration with internal teams.
• Strong organizational, negotiation, and project management skills, with proficiency with various tools such as Power Point, Excel (Pivot Table and Data Model), PowerBI, and SharePoint.
• Knowledge of Service and customer issue resolution, ERP Systems (e.g. SAP, BaanLN, etc.) and ability to follow the 8D methodology.
• Sales-oriented with the ability to assess business requirements and a continuous improvement mindset.
• This role requires a blend of technical competency, project management expertise, and customer-centric focus to ensure seamless service delivery and client satisfaction.

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks.

Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.