EDI Support Analyst

Solvo Global Careers; Mérida; Híbrido; MXN 931.000 - 1.270.000; Jornada completa

Descripción de la vacante

Solvo Global Careers is seeking an experienced EDI Support Analyst to join our team in a hybrid environment. The role supports EDI operations, enrollment administration, data reconciliation, and system maintenance for employee benefits programs.

The ideal candidate will handle large datasets across Salesforce, Employee Navigator, Outlook, and Excel while maintaining accuracy and timely communication with clients and internal teams.

Formación

• 2–3 years in EDI support, benefits administration, enrollment operations, or related fields.
• Advanced English proficiency (C1 or higher).
• Experience with data reconciliation and discrepancy resolution.
• Strong MS Office skills, particularly Excel and Outlook.
• Excellent written and verbal communication, attention to detail.

Responsabilidades

• Inbox & Request Management: monitor, triage, categorize, and respond to tickets.
• Enrollment & EDI Support: maintain renewal feeds, verify weekly EDI transmissions, resolve discrepancies.
• Administrative Support: update data in Salesforce; assist with carrier password resets.
• Reporting & Analysis: generate monthly renewal reports and track EDI trends.

Conocimientos

EDI support

Benefits administration

Enrollment operations

Data reconciliation

Communication

Herramientas

Salesforce

Employee Navigator

Excel

Outlook

Descripción del empleo

Location: Argentina, Colombia, Guatemala, Honduras, Mexico, Peru, Philippines

Employment Type: Full-Time

Work Model: Hybrid (3 days office / 2 days home)

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Central Time (US)

English Level: Advanced (C1 Minimum)

About the Role

We are seeking an experienced EDI Support Analyst to join our growing team. This role will support EDI operations, enrollment administration, data reconciliation, and system maintenance for employee benefits programs.

The ideal candidate is detail-oriented, analytical, and comfortable working with large datasets, enrollment records, and multiple systems including Salesforce, Employee Navigator, Outlook, and Excel.

Key Responsibilities

Inbox & Request Management

• Monitor and manage EDI support inboxes.
• Review and triage incoming requests.
• Categorize, assign, and prioritize support tickets.
• Send acknowledgment and initial responses to clients and internal teams.

Enrollment & EDI Support

• Maintain renewal feeds within Employee Navigator.
• Verify successful transmission of weekly EDI files.
• Investigate and resolve enrollment discrepancies.
• Conduct enrollment audits and reconciliation activities.
• Prepare and format enrollment files for carrier submissions.
• Generate new hire enrollment communications.
• Process manual enrollments in carrier portals for priority accounts.

Administrative Support

• Maintain and update data in Salesforce, including:
• Accounts
• Contacts
• Projects
• Assist with carrier password reset processes.
• Perform regular data cleanup activities to ensure data accuracy and consistency.

Reporting & Analysis

• Generate monthly renewal reports.
• Track enrollment discrepancies and EDI error trends.
• Support ongoing process improvement initiatives through reporting and analysis.

Required Qualifications

• 2-3 years of experience in EDI support, benefits administration, enrollment operations, or related fields.
• Advanced English proficiency (C1 or higher).
• Experience with data reconciliation and discrepancy resolution.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with U.S. Employee Benefits administration.
• Experience working with 834 EDI files.
• Experience using Employee Navigator.
• Salesforce experience.
• Benefits enrollment and carrier management experience.