Edge Platform Owner – LATAM IT Operations

Cummins Latin America; San Luis Potosí; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Cummins Inc. in San Luis Potosí, Mexico, seeks an IT Operations Support Specialist - Senior to own Edge Platform services across Mexico and LATAM.

You will lead incident, problem, and change management, ensuring reliable, secure, and scalable hosting and storage environments, while collaborating with global IT teams and vendors. Responsibilities include governance of operations, capacity planning, asset management, and continuous improvement initiatives to align with business objectives and

Formación

• 10+ years of experience supporting enterprise IT infrastructure and operational services.
• Strong experience with Windows Server administration and virtualization technologies.
• Experience with Application Hosting, Storage Infrastructure, and Enterprise Backup solutions.
• Knowledge of Active Directory and Endpoint Management technologies.
• Experience supporting Manufacturing IT or industrial environments.
• Strong understanding of Incident, Problem, Change, and Service Request Management processes.
• Experience working within ITIL-based service management environments.
• Experience managing third-party vendors and service providers.
• Knowledge of infrastructure lifecycle management, asset management, and capacity planning.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Advanced English proficiency and fluent Spanish proficiency.

Responsabilidades

• Provide operational support and service ownership for Edge Platform services across Mexico and LATAM.
• Ensure service availability, reliability, performance, and security for Application Hosting, Storage Services, MDaaS, and Manufacturing IT environments.
• Provide operational oversight and governance for Incident, Problem, and Change Management processes.
• Partner with business stakeholders, global IT teams, and third-party vendors to deliver technology services aligned with business objectives.
• Support infrastructure lifecycle management, including capacity planning, technology refreshes, and modernization initiatives.
• Monitor service performance and drive continuous improvement initiatives.
• Develop and maintain operational procedures, standards, and technical documentation.
• Provide technical guidance and operational oversight to support teams and service providers.
• Support asset management activities, ensuring compliance with governance, cybersecurity, and audit requirements.
• Participate in root cause analysis and corrective action planning for critical incidents.
• Drive standardization of operational processes and best practices across LATAM.
• Support manufacturing operations by ensuring critical infrastructure and technology services remain stable, secure, and available.

Conocimientos

ITIL Foundation Certification

VMware Certification

Server infrastructure experience

Storage infrastructure experience

Understanding of cybersecurity

Experience in global IT organizations

Educación

Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Systems Engineering, Telecommunications Engineering, Information Systems or related

Descripción del empleo

Cummins Inc. in San Luis Potosí, Mexico, seeks an IT Operations Support Specialist - Senior to own Edge Platform services across Mexico and LATAM.

You will lead incident, problem, and change management, ensuring reliable, secure, and scalable hosting and storage environments, while collaborating with global IT teams and vendors. Responsibilities include governance of operations, capacity planning, asset management, and continuous improvement initiatives to align with business objectives and