Dynamics 365 CRM Techno-Functional Lead

Tata Consultancy Services Limited

Santiago de Querétaro, Región Centro, Monterrey

Hybrid

MXN 600,000 - 900,000

Full time

6 days ago

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Benefits offered by this job

Direct contract (indeterminate time)

Law benefits and above

Job summary

Tata Consultancy Services is seeking a Dynamics 365 CRM Techno Functional Consultant to lead the technical delivery of Dynamics 365 Customer Engagement. The role involves blueprinting, requirements analysis, and creating detailed architecture documents, with attendance at client offices in Querétaro, CDMX, Guadalajara or Monterrey at least 3 days per week.

Candidates should have experience in onsite-offshore delivery, Agile, and IT service management practices such as ServiceNow, and be capable

Qualifications

Experience working in onsite-offshore model.
Exposure to IT service management processes and tools like ServiceNow.
Experience working in Agile methodology.
Experience in Stakeholder management and collaboration.
Experience working under pressure and to deadlines.

Responsibilities

Actively participate in blueprinting sessions to understand business requirements.
Drive requirements, analyze and propose the best solution to customer.
Coordinate between the TCS implementation team and business stakeholders to drive the solution.
Prepare requirement documents, process maps, use case diagrams and workflow diagrams.
Lead the technical delivery of Dynamics 365 Customer Engagement.
Perform Fit/Gap Analysis to identify technical solutions for gaps.
Create detailed technical architecture and design documents for customizations, integrations and data migration.
Participate in estimation for changes and enhancements to the system.