Dynamics 365

Tata Consultancy Services Limited; Santiago de Querétaro, Región Centro, Monterrey; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Direct contract (indeterminate time)

Law benefits and above

Job summary

Tata Consultancy Services is seeking a Dynamics 365 CRM Techno Functional Consultant to lead the technical delivery of Dynamics 365 Customer Engagement. The role involves blueprinting, requirements analysis, and creating detailed architecture documents, with attendance at client offices in Querétaro, CDMX, Guadalajara or Monterrey at least 3 days per week.

Candidates should have experience in onsite-offshore delivery, Agile, and IT service management practices such as ServiceNow, and be capable

Qualifications

• Experience working in onsite-offshore model.
• Exposure to IT service management processes and tools like ServiceNow.
• Experience working in Agile methodology.
• Experience in Stakeholder management and collaboration.
• Experience working under pressure and to deadlines.

Responsibilities

• Actively participate in blueprinting sessions to understand business requirements.
• Drive requirements, analyze and propose the best solution to customer.
• Coordinate between the TCS implementation team and business stakeholders to drive the solution.
• Prepare requirement documents, process maps, use case diagrams and workflow diagrams.
• Lead the technical delivery of Dynamics 365 Customer Engagement.
• Perform Fit/Gap Analysis to identify technical solutions for gaps.
• Create detailed technical architecture and design documents for customizations, integrations and data migration.
• Participate in estimation for changes and enhancements to the system.

Skills

Dynamics 365 CRM

Agile

Stakeholder management

IT service management

Tools

ServiceNow

Job description

TCS is looking for a Dynamics 365 CRM Techno Functional Consultant

(Candidate needs to be located or relocate to Querétaro, CDMX, Guadalajara or Monterrey, it will be requested to attend office at least 3 day per week)

Job summary

• Actively participate in the blueprinting sessions to understand the business requirements
• Responsible for driving the requirements, analysing and proposing the best solution to customer.
• Responsible for the co-ordination between the TCS implementation team and business stakeholder to drive the solution in the right path.
• Responsible for requirement documents, process map, use case diagrams and workflow diagrams.
• Lead the technical solution delivery of Dynamics 365 Customer Engagement
• Fit/Gap Analysis – identify technical solution for gaps
• Create detailed technical architecture and design documents for customizations, integrations and data migration
• Participate in estimation for changes and enhancements to the system

Experience required

• Experience of working in onsite-offshore model Experience of preparing Knowledge based articles and standard operating procedures
• Exposure to IT service management processes and tools like ServiceNow
• Experience of working in Agile methodology
• Experience in Stakeholder management and collaboration
• Experience of working under pressure and to deadlines

What we offer to you:

• Direct contract (indeterminate time with initial probation period)
• Benefits of the law and above

Tata Consultancy Services is an equal opportunity employer, our commitment to diversity & inclusion drives our efforts to provide equal opportunity to all candidates who meet our required knowledge & competency needs, irrespective of any socio-economic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any others. We encourage anyone interested to build a career in TCS to participate in our recruitment & selection process.