Dynamic Retail Sales Associate (48 Hours)

American Eagle Outfitters Inc.; Ciudad de México; Presencial; MXN 96.000 - 160.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. in Ciudad de Mexico is seeking a Sales Associate to deliver exceptional customer experiences and drive daily sales. You will use AE tools to inform customers about loyalty programs, propose looks, and maintain a neat store environment.

The role requires flexibility to work evenings, weekends, and holidays, with an emphasis on teamwork, strong communication, and technology proficiency to engage customers and close sales.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication with customers and teams.
• Collaborative team player.
• Willingness to receive feedback and take action.
• Able to stand and move for extended periods.
• Flexible schedule including evenings, weekends, and holidays.
• Able to handle multiple tasks in a fast-paced environment.
• Proficient with technology.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Conocimientos

Strong communication skills

Team collaboration

Proficient with technology

Descripción del empleo

American Eagle Outfitters Inc. in Ciudad de Mexico is seeking a Sales Associate to deliver exceptional customer experiences and drive daily sales. You will use AE tools to inform customers about loyalty programs, propose looks, and maintain a neat store environment.

The role requires flexibility to work evenings, weekends, and holidays, with an emphasis on teamwork, strong communication, and technology proficiency to engage customers and close sales.