Document Verification Sr. Representative

GM Financial; Monterrey; Presencial; MXN 334.800 - 513.360; Jornada completa

Descripción de la vacante

GM Financial in Monterrey, Mexico (Hybrid) seeks a Document Verification Sr. Representative to review and validate customer documentation, ensuring compliance with credit policies and high operational standards.

The role requires careful attention to detail, initiative, and the ability to work effectively in an AI-enabled environment, supporting risk mitigation and process improvements. Bachelor's degree and 2+ years in financial services preferred.

Formación

• Bachelor’s degree in Business Administration, Accounting, Economics and/or Engineering.
• 2+ years of experience in the financial services industry, preferably in document verification.
• Advanced English proficiency (written and verbal).
• Strong attention to detail and quality mindset.
• Experience using AI tools to support daily work.

Responsabilidades

• Review and validate customer information to ensure accuracy and completeness.
• Identify and resolve inconsistencies or discrepancies in customer information and documentation.
• Lead process improvement initiatives to enhance efficiency, quality and customer experience.
• Ensure compliance with GM Financial policies and standards.
• Promote fraud awareness and support risk mitigation.
• Maintain high service levels by meeting productivity targets.
• Provide guidance to Jr. Representatives.

Conocimientos

Advanced English

Attention to detail

Verbal communication

Written communication

AI tools usage

Educación

Bachelor’s degree in Business Administration, Accounting, Economics and/or Engineering

Herramientas

Microsoft Office

Excel

PowerPoint

Outlook

AI tools (Copilot)

Descripción del empleo

Monterrey, NLE, Mexico (Hybrid)

Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, foster integrity, and create a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose:We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

Responsibilities

About the role:

The Document Verification Sr. Representative is responsible for reviewing and validating customer documentation, ensuring compliance with GM Financial credit policies and procedures. as well as high operational standards.

This position requires strong attention to detail, and a quality-focused mindset to ensure applications are processed accurately and effectively. In addition to demonstrating initiative and critical thinking to identify opportunities for processes improvements.

In this role you will:

Review and validate customer information to ensure accuracy and completeness.

Identify and expand inconsistencies or discrepancies in customer information and supporting documentation.

Lead and actively participate in process improvement initiatives to enhance efficiency, quality and customer experience.

Ensure consistent compliance with GM Financial policies, procedures, and operational standards.

Promote fraud awareness and support risk mitigation efforts through effective verification practices.

Maintain high service levels by meeting productivity targets.

Provide guidance and day-to-day support to Jr. Representatives.

Qualifications

What makes You an ideal candidate?

Strong attention to detail, critical thinking, and quality-focused minset.

Advanced English proficiency (written and verbal).

Strong verbal and written communication skills.

Ability to maintain a high level of concentration while performing repetitive tasks.

Proactive, self-motivated, and results oriented.

Strong teamwork and collaboration skills.

High sense of responsibility and accountability.

Customer service-oriented mindset with a positive attitude.

Experience in Microsoft Office applications (Excel, Power Point, Outlook, etc.)

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Education & Work Experience

• Bachelor’s degree in Business Administration, Accounting, Economics and/or Engineering.
• 2+ years of experience in the financial services industry, preferably in document verification.

Job Info

• Job Identification 260599
• Posting Date 07/27/2026, 06:08 PM
• Apply Before 08/31/2026, 05:00 AM
• Degree Level Bachelor's Degree
• Job Schedule Full time