Division Manager

SWBC; Monterrey; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

SWBC is seeking an experienced Collections Manager to oversee the collections staff, ensuring performance aligns with department goals and FDCPA and state/federal requirements. You will allocate workloads, monitor schedules, and coordinate with financial institutions to meet client expectations.

The role requires strong negotiation, leadership, and analytical skills, with extensive experience in delinquent and charged-off debt collections. Travel locally or nationally may be required.

Formación

• Associate’s Degree in Business, Finance, or related field, or equivalent experience.
• FDCPA certification required.
• Minimum of five (5) years overseeing and managing collection processes and procedures, including at least two (2) years of charged-off debt collections.
• Extensive knowledge of consumer laws and collections regulations including FDCPA.
• Proficient negotiation skills.
• Extensive experience collecting severely delinquent, charged-off debt.
• Excellent interpersonal, organizational, and communication skills.
• Excellent analytical and problem resolution skills.
• Able to work under stressful conditions while maintaining professionalism and enthusiasm.
• Working knowledge of personal computers to include MS Word and Excel.
• Able to sit for long periods analyzing, executing, updating, and validating business reports and/or collection accounts.
• Able to travel locally and/or nationally.

Responsabilidades

• Determines workload for Collections personnel and suggests schedules to meet performance and FTE utilization with cost effectiveness.
• Maintains communication with financial institutions to convey client expectations.
• Reviews and recommends performance ratings, promotions, salary changes, transfers and terminations of staff.
• Ensures adherence to departmental goals, policies, procedures and directions to encourage growth and development of collections products.
• Manages staff and activities involved with collections, including scheduling, attendance, evaluations, coaching, and issue resolution.

Conocimientos

Negotiation skills

Interpersonal skills

Organizational skills

Communication skills

Analytical skills

Problem solving

MS Word

MS Excel

Educación

Associate’s Degree in Business, Finance, or related field

Herramientas

MS Word

MS Excel

Descripción del empleo

SWBC is seeking a talented individual to exercise administrative control and monitors performance of the collections staff to ensure satisfactory performance to department goals and charge off performance within all state and federal legal requirements, corporate cultural requirements and quality standards.

_ Essential duties include the following:_

• Determines appropriate workload for Collections personnel, suggests work schedules to meet and maintain optimum performance, customer contact timeframes, volume demands and FTE utilization with cost effectiveness.
• Maintains communication with financial institutions to ensure client expectations are being conveyed.
• Reviews and recommends employment performance ratings, promotions, salary changes, transfers and termination of subordinate personnel.
• Ensures adherence to departmental goals, strategies, operational policies & procedures and directions for as a way to encourage employee growth and development of the collections product.
• Manages the staff, managers and activities involved with collections activities to include monitoring and verifying work schedules and attendance records; conducting performance evaluations; providing coaching, counseling, and discipline; and resolving personnel related issues.

_ Serious candidates will possess the minimum qualifications:_

• Associate’s Degree in Business, Finance, or related field of study from an accredited college or university, or equivalent experience required.
• FDCPA certification required.
• Minimum of five (5) years overseeing and managing collection processes and procedures, which includes at least two (2) years of charged-off debt collections, preferably in a third-party agency environment.
• Extensive knowledge of consumer laws and collections regulations including Fair Debt Collection Practice Act (FDCPA).
• Proficient negotiation skills.
• Extensive experience collecting severely delinquent, charged-off debt.
• Excellent interpersonal, organizational, and communication (both written and oral) skills.
• Excellent analytical and problem resolution skills.
• Able to work under stressful conditions while maintaining professionalism and enthusiasm.
• Working knowledge of personal computers to include MS Word and Excel.
• Able to sit for long periods of time analyzing, executing, updating, and validating business reports and/or collection accounts.
• Able to travel locally and/or nationally.