Director of Rooms & Guest Experience

Hyatt Hotels Corporation; Solidaridad; On-site; MXN 900,000 - 1,400,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Director of Rooms to ensure smooth Rooms Division operations in line with brand standards and corporate strategies. The role reports directly to the General Manager and focuses on delivering an exceptional guest experience while aligning with owner expectations.

The position requires leadership across Rooms Division, with emphasis on problem solving, administration, and interpersonal skills, plus fluency in English and Spanish for seamless guest and staff

Qualifications

• University degree or diploma in Hospitality or Tourism Management preferred.
• At least two years of experience as Director of Rooms or Front Office Manager in a larger operation.
• Fluency in English and Spanish is essential.

Responsibilities

• Oversee Rooms Division operations to meet Alila brand standards and hotel requirements.

Skills

English fluency

Spanish fluency

Education

Hospitality mgmt degree

Job description

Hyatt Hotels Corporation seeks a Director of Rooms to ensure smooth Rooms Division operations in line with brand standards and corporate strategies. The role reports directly to the General Manager and focuses on delivering an exceptional guest experience while aligning with owner expectations.

The position requires leadership across Rooms Division, with emphasis on problem solving, administration, and interpersonal skills, plus fluency in English and Spanish for seamless guest and staff