Director of Residences & Homeowner Experience

Auberge Collection; Corral del Risco; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Susurros del Corazón, Auberge Collection, is a luxury Riviera Nayarit resort seeking a Director of Residences to lead a client-focused team and oversee HOA operations. You will ensure seamless service, homeowner relations, and governance compliance across the property.

You will partner with real estate, hotel operations, and finance to manage budgets, vendor contracts, and programs that elevate resident experiences while upholding brand standards.

Qualifications

• 5+ years as Director of Residence in luxury hotel or high-end residential properties.
• Strong leadership and project management skills.
• Fluent in English and Spanish; understanding of Mexican and U.S. culture.

Responsibilities

• Collaborate with HOA Board to ensure smooth operation and governance.
• Develop staffing needs for residential services and recruitment.
• Coordinate branded services, amenities, and facilities with hotel teams.
• Manage post-closing activities, move-in logistics, and service accounts.
• Lead day-to-day operations of the Residences.
• Develop strategies to achieve residential goals and objectives.
• Prepare owner services, amenity plans, and programs.
• Understand legal agreements and governing documents of Residences/HOA.
• Oversee budgeting, financial reporting, and cost control with Finance.
• Implement homeowner welcome program and orientation.
• Coordinate vendor contracts with Engineering for Residences.
• Maintain residential database and owner portal in compliance.

Skills

Leadership

Budgeting

Governance

Project management

Bilingual EN/ES

Job description

Susurros del Corazón, Auberge Collection, is a luxury Riviera Nayarit resort seeking a Director of Residences to lead a client-focused team and oversee HOA operations. You will ensure seamless service, homeowner relations, and governance compliance across the property.

You will partner with real estate, hotel operations, and finance to manage budgets, vendor contracts, and programs that elevate resident experiences while upholding brand standards.