Director of Operations - BPO Growth & Client Excellence

TaskUs; Puebla de Zaragoza; On-site; MXN 800,000 - 1,200,000; Full time

Job summary

TaskUs in Puebla, Mexico seeks a Director of Operations to lead multiple campaigns and oversee a team of Operations Managers, Team Leaders, and staff. You will partner closely with departments and senior management to drive client satisfaction and operational excellence.

The role requires at least 3 years in BPO at director/VP level, strong Google Suite skills, excellent communication, and a proven ability to meet targets.

Qualifications

• 3+ years in BPO, at director or VP level.
• Strong computer skills, especially Google Suite.
• Proven ability to meet and exceed targets.
• Excellent verbal and written communication.
• Strong organizational, analytical, and managerial skills; resilient attitude.

Responsibilities

• Oversee and direct activities of multiple campaigns with Operations Managers, Team Leaders and staff.
• Maintain open communication between staff and senior management.
• Manage and staff the operations assigned.
• Ensure excellent client service, problem resolution and staffing oversight.
• Develop individual and team goals and implement plans to achieve them.
• Guide Operations Managers to meet goals and ensure policy compliance.
• Assist in crafting operations procedures.

Skills

Google Suite

Proven track record

Client relationship management

Organizational skills

Managerial skills

Willingness to travel

Job description

TaskUs in Puebla, Mexico seeks a Director of Operations to lead multiple campaigns and oversee a team of Operations Managers, Team Leaders, and staff. You will partner closely with departments and senior management to drive client satisfaction and operational excellence.

The role requires at least 3 years in BPO at director/VP level, strong Google Suite skills, excellent communication, and a proven ability to meet targets.