Director de Experiencia Cliente - Turismo Virtual (Remoto)

The Big Job Site; Veracruz; Remote; MXN 1,200,000 - 1,800,000; Full time

Job summary

The Big Job Site is seeking a Director de Experiencias de Cliente to lead its digital and virtual tourism strategy, operating completely remote. You will be responsible for designing and overseeing the implementation of exceptional customer experiences across digital touchpoints, from initial navigation to post‑interaction support.

We are looking for a visionary leader who can align tech initiatives with customer needs, manage cross‑functional teams, and drive customer experience initiatives at

Responsibilities

• Diseñar y supervisar experiencias de cliente excepcionales en todos los puntos digitales, desde la navegación inicial hasta el soporte post‑interacción.

Job description

The Big Job Site is seeking a Director de Experiencias de Cliente to lead its digital and virtual tourism strategy, operating completely remote. You will be responsible for designing and overseeing the implementation of exceptional customer experiences across digital touchpoints, from initial navigation to post‑interaction support.

We are looking for a visionary leader who can align tech initiatives with customer needs, manage cross‑functional teams, and drive customer experience initiatives at