Digital Transformation & Automation Specialist

Charger Logistics Inc.; Santiago de Querétaro; Presencial; MXN 600.000 - 840.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Healthcare Benefits

Career Growth

Descripción de la vacante

Charger Logistics is seeking a Digital Transformation & Automation Specialist to design, build, and maintain automation solutions and conversational bots across our North American logistics operations.

The role combines hands-on development with AI-powered tooling to streamline workflows, reduce manual work, and support both internal teams and customer-facing channels. 2–5 years in process automation is preferred and a Bachelor's degree is required.

Formación

• Bachelor's degree in Systems Engineering, Computer Science, IT, or related field.
• 2-5 years in process automation, RPA development, or related digital/technical role.
• Hands-on experience with at least one RPA platform (UiPath, Automation Anywhere, or Power Automate).
• Experience building or configuring chatbots/conversational tools (Dialogflow, Microsoft Bot Framework, Rasa, or similar).
• Working knowledge of Claude (Anthropic) or similar LLM/AI platforms for automated workflows, document processing, or bot logic.
• Hands-on experience with Workday, including report building, business process configuration, and/or integrations.
• API integration experience (REST/SOAP), SQL, and basic scripting (Python preferred).
• Familiarity with OCR/IDP tools.

Responsabilidades

• Build and maintain chatbots/conversational assistants for internal and customer-facing digital channels.
• Leverage Claude (Anthropic) and other AI tools to automate workflows and document processing.
• Configure, integrate, and support automations within Workday (reports, BPM, integrations).
• Integrate automations with ERP/CRM/TMS/SAP/HubSpot via APIs and databases.
• Build and maintain dashboards to monitor automation performance and KPIs.
• Collaborate with business, IT, and operations to prioritize automation opportunities.
• Document automations and provide monitoring, troubleshooting, and optimization.
• Drive adoption of AI and automation tools across departments.

Educación

Bachelor's degree in Systems Engineering, Computer Science, IT, or related field

Herramientas

UiPath

Automation Anywhere

Power Automate

Dialogflow

Microsoft Bot Framework

Rasa

Claude (Anthropic)

Workday

REST/SOAP

SQL

Python

OCR/IDP tools

Descripción del empleo

Charger Logistics is a world class asset-based carrier with locations across North America. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up.

We are looking for Digital Transformation & Automation Specialist to design, build, and maintain automation solutions and conversational bots that improve operational efficiency and deliver a more digital experience across our logistics operations. This role combines hands-on automation development with AI-powered tools to streamline workflows, reduce manual work, and support both internal teams and external-facing digital assistance channels.

Responsibilities

• Build and maintain chatbots/conversational assistants to support internal and customer-facing digital assistance
• Leverage Claude (Anthropic) and other AI tools to build intelligent workflows, automate document processing, and enhance bot capabilities
• Configure, integrate, and support automations within Workday (e.g., custom reports, business process automation, integrations)
• Integrate automations with enterprise systems (ERP, CRM, TMS, SAP, HubSpot, etc.) via APIs and databases
• Build and maintain dashboards to monitor automation performance and KPIs
• Collaborate with business, IT, and operations teams to prioritize automation opportunities
• Document automations following best practices; provide ongoing monitoring, troubleshooting, and optimization
• Drive adoption of AI and automation tools across departments

Requirements

Education: Bachelor's degree in Systems Engineering, Computer Science, IT, or related field

Experience: 2-5 years in process automation, RPA development, or a related digital/technical role

Technical Skills (Required):

• Hands-on experience with at least one RPA platform (UiPath, Automation Anywhere, or Power Automate)
• Experience building or configuring chatbots/conversational tools (Dialogflow, Microsoft Bot Framework, Rasa, or similar)
• Working knowledge of Claude (Anthropic) or similar LLM/AI platforms for building automated workflows, document processing, or bot logic
• Hands-on experience with Workday, including report building, business process configuration, and/or integrations
• API integration experience (REST/SOAP), SQL, and basic scripting (Python preferred)
• Familiarity with OCR/Intelligent Document Processing (IDP) tools

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth