Digital Health Customer Success Lead

TigerConnect S DE RL DE CV; Ciudad de México; Hybride; MXN 420 000 - 600 000; Plein temps

Avantages offerts par ce poste

Private medical, dental, vision, and生命

Life insurance

Wellness reimbursement

Teleworking allowance

Grocery vouchers

Travel insurance

Flexible Time Off

Hybrid work model in Mexico City

Résumé du poste

TigerConnect seeks a Digital Customer Experience Specialist to support customers post-implementation within our Customer Success portfolio. You will drive adoption, monitor health, and guide customers toward value realization using digital channels.

As a proactive, strategic thinker, you will balance customer needs with business goals, leveraging data to identify risks and opportunities while collaborating with cross-functional teams to ensure successful outcomes.

Qualifications

• Clear and concise written communication for multiple management levels, including doctorates.
• Ability to analyze customer data to inform strategies and recommendations.
• Strategic thinker with problem-solving skills and adaptability to changing priorities.
• Experience managing multiple tasks/projects with effective prioritization.
• Experience with email campaigns, webinars, chat support tools, and customer engagement platforms.

Responsabilités

• Nurture relationships with customers via digital channels and proactive communication.
• Personalize customer guidance to drive adoption and successful outcomes.
• Monitor customer health, engagement, satisfaction, and renewal context to identify risks and opportunities.
• Execute digital campaigns and scalable engagement motions (email sequences, surveys, webinars, in-app messaging).
• Provide post-implementation support through digital channels (email, chat, webinars, self-service content).
• Identify opportunities to improve team workflows and document SOPs for scalable processes.
• Identify at-risk customers using data, prioritize interventions, ensure proper handoffs and follow-through.
• Suggest additional TigerConnect services and workflows aligned with customer goals.
• Collaborate with cross-functional teams to progress customer needs and maintain ownership.

Connaissances

Written communication

Analytical thinking

Strategic thinking

Multi-tasking

SaaS experience

Formation

Bachelor's degree in Business/Communications/Marketing/Clinical

Outils

Salesforce

Chat support tools

Description du poste

TigerConnect seeks a Digital Customer Experience Specialist to support customers post-implementation within our Customer Success portfolio. You will drive adoption, monitor health, and guide customers toward value realization using digital channels.

As a proactive, strategic thinker, you will balance customer needs with business goals, leveraging data to identify risks and opportunities while collaborating with cross-functional teams to ensure successful outcomes.