Customer Success Data Insights Analyst

The Wrap; México; A distancia; MXN 350.000 - 550.000; Jornada completa

Descripción de la vacante

Mitratech is seeking a data-driven professional to provide operational support for our Customer & Partner Success organization. You will create and analyze reports and dashboards to monitor customer health, product adoption, and engagement across our customer base.

Collaborate with Customer Success, Sales Operations, Product, and Marketing to refine KPIs and health-score metrics. You will turn data into a clear narrative for leadership, guiding QBR/EBR discussions and account strategy.

Formación

• 3+ years in data/reporting analysis or related role, supporting Customer Success or Account Management.
• Translate raw usage and account data into clear, decision-ready insights.
• Build clear, repeatable reporting processes across systems.
• Strong communication and problem-solving in a fast-paced environment.
• Experience reading data from multiple sources and delivering insights.

Responsabilidades

• Design, build, and maintain reports and dashboards tracking customer health and product usage.
• Partner with teams to define KPIs and health-score metrics for account strategy.
• Aggregate and analyze usage data to identify adoption trends and opportunities.
• Deliver customer-facing reporting packages (QBR/EBR decks, summary reports).
• Ensure data accuracy and governance across Salesforce and internal systems.
• Support data uploads, cleanup, and ongoing maintenance of customer records.

Conocimientos

Data storytelling

Reporting analysis

CustomerSuccess analytics

KPI development

Excel proficiency

Data visualization

Communication

Multisystem data interpretation

Prioritization

Problem solving

Educación

BA / BS in Business, Analytics, Statistics, or related field

Herramientas

Salesforce

Gainsight

Tableau

Power BI

Looker

Qlik

QuickSight

Descripción del empleo

Mitratech is seeking a data-driven professional to provide operational support for our Customer & Partner Success organization. You will create and analyze reports and dashboards to monitor customer health, product adoption, and engagement across our customer base.

Collaborate with Customer Success, Sales Operations, Product, and Marketing to refine KPIs and health-score metrics. You will turn data into a clear narrative for leadership, guiding QBR/EBR discussions and account strategy.