Digital End User Services

HARMAN International; Santiago de Querétaro; Presencial; MXN 290.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Access to Harman University training

Tuition reimbursement

Wellness benefits

Be Brilliant rewards program

Inclusive work environment

Descripción de la vacante

HARMAN International in Queretaro is seeking an IT Site Administrator Associate to provide day-to-day on-site staff support and occasional remote assistance for other locations. You will manage incidents, support desk processes, and coordinate with DSS lead and global teams to keep endpoints running smoothly.

The role requires a Bachelor's in Computer science or related, 3 years IT experience, strong troubleshooting, and advanced English.

Formación

• Bachelor's degree in Computer or related field.
• 3 years of IT experience.
• Knowledge of computers, laptops, printers, scanners, and peripherals troubleshooting.
• Knowledge of Anti-Virus clients and patch management.
• Solid experience with Email clients, MS Exchange, and Office 365.
• Strong troubleshooting for Microsoft OS.
• Global support experience preferred.
• Advanced English proficiency.

Responsabilidades

• Provide day-to-day on-site staff support in Queretaro and occasional remote support for other locations.
• Manage incidents/service requests until resolution.
• Maintain end-user support processes and governance standards for EUS delivery.
• Route tickets to appropriate groups and escalate high-priority issues.
• Create and upload knowledge articles and provide support to power users.

Conocimientos

Advanced English

Educación

Bachelor's degree in Computer or related

Herramientas

MS Exchange

Office 365

Citrix

Cisco VPN

MS Outlook

Descripción del empleo

Introduction: A Career at HARMAN Corporate We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.

• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About The Role

This is a IT Site Administrator Associate role reporting to the EUC Director for the region. The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.

What You Will Do

• Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
• Ensure desktop support internal processes and procedures are adhered to.
• Manage incidents/ service requests assigned to them till resolution/ execution.
• Handle end user escalation effectively and involve DSS lead accordingly.
• Route assign tickets to appropriate support group if necessary.
• Identifying and escalating high priority, high severity issues.
• Updating pending tickets with timely, precise and accurate updates.
• Following up with end users, if necessary, for closure of pending tickets.
• Following up with support groups, if necessary, for closure of pending tickets.
• Creating and uploading knowledge article.
• Provide support to power users locally and remotely and resolve all issues on high priority.
• Desktop Support. Understanding on Microsoft operating systems, MS Office.
• 1st line and 2nd line support on applications, MS outlook configuration, troubleshooting, housekeeping and admin, network troubleshooting, IP, DHCP, DNS 1st and 2nd line, cabling, patching, mobile phone user support, desktop imaging, printer troubleshooting, remote access through Citrix and Cisco VPN, Projector and audio-visual maintenance and support.
• Support to Networks, Security, Server Admin and Telephony Team and handle Ad-hoc activities

What You Need To Be Successful

• Bachelor's degree in Computer or a related
• Experience in IT: 3 years
• Knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting
• Knowledge of Anti-Virus Clients, patch management etc
• Sound knowledge of Email clients, MS Exchange, and 365
• Sound troubleshooting knowledge of Microsoft Operating systems
• Experience in global support is preferred
• Advanced English

What Makes You Eligible

• This role is a full-time role in the Queretaro office location.
• Willingness to work the third shift.

What We Offer

• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)