Digital Channel Transformation Project Manager

Banamex; Estado de México; On-site; MXN 1,600,000 - 2,500,000; Full time

Job summary

Citi in Mexico City seeks a Digital Experience Group Manager to lead a cross-functional team of brand, strategy, and technology professionals. You will shape multi-channel experiences, guide research, and translate insights into business improvements while aligning with risk and regulatory requirements.

Applicants should have 10+ years delivering digital/mobile products, strong stakeholder management, and proven leadership in complex environments.

Qualifications

• 10+ years of experience in digital product management or equivalent leadership roles.
• MBA or statistics/analytics background and management consulting or strategic planning experience is a plus.
• Experience with technical facets of financial platforms or eCommerce.
• Proven usability research moderator capable of task-based studies.
• Experience managing vendors and traditional planning processes.
• Expert in digital design thinking, UX/UI and customer experience.
• Strong business acumen and ability to analyze strategically and quickly.
• Excellent communication and public speaking skills.

Responsibilities

• Partner with cross-discipline teams to invent and execute brand experiences across digital, mobile and physical branches.
• Lead research and analyses, including customer journeys and usability studies, to define roadmaps and requirements.
• Collaborate with stakeholders to align on a shared vision and solve business problems while serving customers.
• Guide design leaders to address key questions and drive user-centric design.
• Coach and inspire teams and build trusted relationships with internal stakeholders.
• Lead continuous learning with Data Science and Tech partners and trusted vendors.
• Produce insights and business recommendations from research and analytics for senior audiences.
• Partner with design teams and agencies to improve breakthrough solutions.
• Manage projects with agile methods starting from customer needs and defined problems.

Skills

Team leadership

Stakeholder management

User research

UX/UI familiarity

Agile delivery

Strategic planning

Education

Bachelor’s/University degree, Master’s degree preferred

Job description

Citi in Mexico City seeks a Digital Experience Group Manager to lead a cross-functional team of brand, strategy, and technology professionals. You will shape multi-channel experiences, guide research, and translate insights into business improvements while aligning with risk and regulatory requirements.

Applicants should have 10+ years delivering digital/mobile products, strong stakeholder management, and proven leadership in complex environments.