DiDi Shop User Growth Operations Intern

DiDi Global; Ciudad de México; Presencial; MXN 89.000 - 179.000; A tiempo parcial

Descripción de la vacante

DiDi Global is seeking a User Operations Intern to support the Growth Ops team in driving user growth and engagement. You will analyze user data, design promotional strategies, and coordinate cross-functional projects to improve the user journey.

This internship offers hands-on exposure to scaling products and optimizing operations within a leading mobility tech platform. You will collaborate with marketing, product, and commercial teams in a fast-paced environment.

Formación

• Currently pursuing a degree in Business, Economics, Engineering, Marketing, or a related field.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Interest in tech, e-commerce, or delivery platforms.
• Detail-oriented, proactive, and eager to learn.
• Ability to work in a fast-paced, collaborative environment.

Responsabilidades

• Support merchant growth campaigns across convenience, grocery, and pharmacy categories.
• Analyze performance metrics (orders, coupons, GMV, retention rates) and prepare weekly reports.
• Assist with the design, testing, and tracking of user incentives and promotional strategies.
• Coordinate with marketing, commercial, and product teams to ensure smooth execution of campaigns.
• Help monitor user feedback, identify pain points, and suggest improvements to the user experience.
• Conduct market research and benchmarking against competitors.
• Support day-to-day operations, including updating internal trackers and documenting processes.

Conocimientos

Analytical skills

Excel/Google Sheets

Educación

Pursuing a degree in Business, Economics, Engineering, Marketing, or related field

Descripción del empleo

Company Overview

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

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Team Overview

As a User Operations Intern, you will support the Growth Ops team in driving user growth and engagement. You'll gain hands-on experience in analyzing user data, designing promotional strategies, and coordinating cross-functional projects that improve the user journey. This is a great opportunity for someone who wants to learn how tech companies scale products and optimize operations.

Role Responsibilities

• Support merchant growth campaigns across convenience, grocery, and pharmacy categories.
• Analyze performance metrics (orders, coupons, GMV, retention rates) and prepare weekly reports.
• Assist with the design, testing, and tracking of user incentives and promotional strategies.
• Coordinate with marketing, commercial, and product teams to ensure smooth execution of campaigns.
• Help monitor user feedback, identify pain points, and suggest improvements to the user experience.
• Conduct market research and benchmarking against competitors.
• Support day-to-day operations, including updating internal trackers and documenting processes.

Role Qualifications

• Currently pursuing a degree in Business, Economics, Engineering, Marketing, or a related field.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Interest in tech, e-commerce, or delivery platforms.
• Detail-oriented, proactive, and eager to learn.
• Ability to work in a fast-paced, collaborative environment.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms