Devops Support

Capgemini; Aguascalientes; Presencial; MXN 520.000 - 760.000; Jornada completa

Descripción de la vacante

Capgemini Mexico is seeking a Data Engineer to design, develop, and optimize scalable data infrastructure supporting analytics and data-driven decisions. You will work with Python, PySpark, and Databricks to build reliable pipelines, ensure data quality, and collaborate with business teams to deliver value.

Join a global team that empowers your growth through learning paths, mentorship, and hands-on projects across industries.

Formación

• Strong Python, PySpark, and Databricks skills.
• Solid knowledge of SQL for data processing and querying.
• Experience in L2 production support and incident management.
• Exposure to RCA, monitoring, and troubleshooting processes.
• Familiarity with ServiceNow/JIRA ticket handling.

Responsabilidades

• Monitor, troubleshoot, and resolve production incidents and service requests.
• Handle support tickets, perform root cause analysis (RCA), and ensure timely resolution within SLA.
• Support and maintain Databricks jobs, PySpark applications, and data pipelines.
• Analyze data quality issues and coordinate with development teams for fixes.
• Perform job monitoring, failure analysis, and recovery activities.
• Provide operational support and continuous process improvements.
• Collaborate with business and technical teams to ensure smooth application performance.

Conocimientos

Python

PySpark

Databricks

SQL

Finance domain knowledge

L2 Production Support

Root Cause Analysis

Incident Management

Monitoring & Troubleshooting

Ticket Handling (ServiceNow/JIRA)

Herramientas

ServiceNow

JIRA

Descripción del empleo

CapgeminiChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your RoleMonitor, troubleshoot, and resolve production incidents and service requests.Handle support tickets, perform root cause analysis (RCA), and ensure timely resolution within SLA.Support and maintain Databricks jobs, PySpark applications, and data pipelines.Analyze data quality issues and coordinate with development teams for fixes.Perform job monitoring, failure analysis, and recovery activities.Provide operational support and continuous process improvements.Collaborate with business and technical teams to ensure smooth application performance.Your ProfileStrong knowledge of **Python, PySpark, and Databricks** for data processing and pipeline development.Good understanding of **Finance domain** concepts, data flows, and business processes.Experience in **L2 Production Support** and incident management.PythonPySparkDatabricksSQLFinance Domain KnowledgeTicket Handling (ServiceNow/JIRA)Incident & Problem ManagementProduction Support (L2)Root Cause Analysis (RCA)Monitoring & TroubleshootingWhat you’ll loveEmpowered Careers with Purpose: Work on meaningful projects that use technology to solve real-world challenges.Growth and Learning at Every Step: Access continuous learning through internal academies, certifications and mentorship.Own your growth: Open access to digital learning platformsAbout CapgeminiCapgemini (Footer)Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-toend services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience for the position.Job DescriptionData engineers are responsible for building reliable and scalable data infrastructure that enables organizations to derive meaningful insights, make data-driven decisions, and unlock the value of their data assets.Job Description - Grade SpecificThe primary focus is to help organizations design, develop, and optimize their data infrastructure and systems. They help organizations enhance data processes, and leverage data effectively to drive business outcomes.