Deskside Support Technician — End-User IT Expert

Infosys; Nuevo Laredo; On-site; MXN 201,000 - 312,000; Full time

Job summary

Infosys is seeking deskside support technicians to provide hands-on assistance for desktops, laptops, tablets, and mobile devices. You will handle incidents via ServiceNow, troubleshoot issues, reimage systems, and install software upgrades to keep our users productive.

The role emphasizes clear communication in English, teamwork, and documenting processes. Occasional cross-team support and asset management activities are expected as part of daily duties.

Qualifications

• Experience managing ServiceNow work queues.
• Deskside support experience with desktops, laptops, and mobile devices.
• Excellent English and communication skills.
• Ability to troubleshoot hardware and software issues.
• Experience implementing hardware/software upgrades and imaging.

Responsibilities

• Provide deskside support for desktops, laptops, tablets, and mobile devices.
• Respond to help desk requests via the ServiceNow ticketing system.
• Troubleshoot hardware and software issues and reimage systems.
• Install software upgrades and perform backups and configurations.
• Create and maintain documentation and SOPs.
• Assist other teams with data gathering and room cabling tasks.
• Attend daily team meetings and support PTO coverage.

Skills

ServiceNow

Deskside support

Windows troubleshooting

English communication

Team collaboration

Tools

SCCM

Systrack

KBs/SOPs

ServiceNow

Job description

Infosys is seeking deskside support technicians to provide hands-on assistance for desktops, laptops, tablets, and mobile devices. You will handle incidents via ServiceNow, troubleshoot issues, reimage systems, and install software upgrades to keep our users productive.

The role emphasizes clear communication in English, teamwork, and documenting processes. Occasional cross-team support and asset management activities are expected as part of daily duties.