Deployment Strategist - Mexico

ElevenLabs; Ciudad de México; Híbrido; MXN 700.000 - 1.100.000; Jornada completa

Descripción de la vacante

ElevenLabs is seeking a Deployment Strategist to join a remote-first team working with ElevenAgents, our enterprise AI platform. You will synthesize customer workflows, identify key AI transformation opportunities, and drive end-to-end deals with GTM partners.

You’ll embed with strategic customers, align product needs with business outcomes, and help scale AI adoption across industries. You’ll collaborate with Forward Deployed Engineers and GTM teams, run on-site engagements, and deliver

Formación

• 3+ years of experience with customers in a technical capacity.
• Experience in product development, delivery, and change management.
• Commercial instinct for deal conversations, structuring value propositions, and enterprise sales cycles.
• Basic proficiency in Python and familiarity with API integration to prototype and demo.
• Excellent communication and problem-solving skills; ability to simplify complex technical concepts.
• Proven track record of ownership of complex, ambiguous projects and delivering results.
• Adaptability to work across different customer environments, industries, and use cases.
• Technical familiarity with common LLM tooling and AI agent frameworks.
• Ability to map enterprise use cases and workflows to AI systems.

Responsabilidades

• Meet with strategic customers to understand AI transformation goals and identify pain points in customer-facing and operational workflows.
• Own flagship deals end-to-end—from use case to terms and closure.
• Embed yourself with strategic customers, spend time onsite, and own delivery outcomes.
• Identify high-impact use cases through close engagement with customer problems and workflows.
• Collaborate with Forward Deployed Software Engineers to bring use cases to life.
• Guide customers on best practices for deploying our products, including agent design and orchestration.
• Scope out applications in new industries and expand AI solutions globally.
• Present results and proposals to technical teams and executives.
• Collaborate with Research to feed field insights back into the platform and models.
• Build and deliver compelling demos of ElevenAgents to customers.
• Collaborate daily with customers' engineering and executive teams to ensure production deployment and measurable business outcomes.

Conocimientos

Enterprise customer experience

Product development

Deal structuring

Python basics

Strong communication

Ownership

Adaptability

AI/LLM tooling

Workflow mapping

Descripción del empleo

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

As a Deployment Strategist, you'll work as part of a driven and creative team of Forward Deployed Engineers, Go to Market professionals, Product Engineers and other Strategists to deploy ElevenAgents, our enterprise AI platform, against the challenging problems our customers face. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the existing workflows are, what the product needs, what users are motivated by, and where the impact could be.

No two days are the same, but as a Deployment Strategist you can expect to:

• Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.

• Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.

• Embed yourself deeply inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.

• Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.

• Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.

• Scope out potential applications in new industries and expand our AI solutions across different sectors globally.

• Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.

• Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.

• Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.

• Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Requirements

• 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.

• Experience in product development, delivery, and change management

• Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.

• Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.

• Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.

• A proven track record of taking ownership of complex, ambiguous projects and delivering results.

• Adaptability to work across different customer environments, industries, and technical use cases.

• Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.

• Ability to creatively map enterprise use cases and workflows to AI systems

Location

This role is remote-first, so it can be executed from anywhere in Mexico, with a preference of Mexico City. Expect regular travel for customer onsite. Fluency in English and Spanish and a deep understanding of the regional and cultural nuances is required.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.