Delivery Systems Analyst - Manufacturing IT Lead

Flex; Región Centro; Presencial; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex in Guadalajara, North, is seeking a Delivery Business Systems Analyst to support manufacturing systems, provide L2/L3 technical and functional help, and drive incident resolution with stakeholders.

You will lead the Manufacturing IT Support team on rotating shifts, coordinate workload and SLA compliance, and develop tools to improve process efficiency. A completed degree, experience with databases, networks, and English proficiency are required.

Formación

• Completed degree.
• Experience providing L2 and L3 support.
• Experience with databases.
• Experience with networks, operating systems, and servers.
• Previous experience leading teams.
• Knowledge of software development.
• Intermediate English proficiency.
• Availability to work rotating shifts (T1, T2 & T3).

Responsabilidades

• Provide Level 2 and Level 3 functional and technical support for manufacturing systems.
• Manage, troubleshoot, and document incidents and solutions.
• Implement permanent solutions and preventive actions to minimize recurring issues.
• Ensure availability and reliability of shop floor control systems.
• Escalate and coordinate resolution of complex issues with vendors and service providers.
• Install, update, and maintain applications and software in production environments.
• Develop tools to improve manufacturing process efficiency.
• Perform proactive activities to prevent IT system disruptions.
• Lead the Manufacturing IT Support team during the assigned shift.
• Coordinate workload, priorities, and SLA compliance.
• Manage team performance, attendance, coaching, and development through Workday.
• Provide technical guidance and escalation support for complex issues.
• Identify training needs and drive continuous improvement initiatives.
• Ensure adequate staffing and inventory levels to support daily operations.

Conocimientos

L2/L3 support

Databases

Networks & OS

Team leadership

Software development knowledge

English proficiency

Educación

Bachelor's degree

Descripción del empleo

Flex in Guadalajara, North, is seeking a Delivery Business Systems Analyst to support manufacturing systems, provide L2/L3 technical and functional help, and drive incident resolution with stakeholders.

You will lead the Manufacturing IT Support team on rotating shifts, coordinate workload and SLA compliance, and develop tools to improve process efficiency. A completed degree, experience with databases, networks, and English proficiency are required.