Delivery Management Lead - Customer IT Services & AIops

Kyndryl Inc.; Ciudad de México; Híbrido; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

Kyndryl Inc. is seeking a Delivery Management Lead to oversee the delivery of IT services, guiding cross-functional teams and ensuring high-quality outputs for customers.

The role emphasizes collaboration with Delivery Partners, SREs, and architects to align solutions with evolving business needs. You will own both technical and managerial aspects, enabling field engineers and support personnel to deliver, maintain, and deploy services effectively while focusing on swift issue resolution and

Formación

• 5+ years of experience leading delivery teams and quality services to customers.
• Strong knowledge of Kyndryl competencies, managed platforms, IT services and vendors.
• Experience guiding teams through incident, problem and change management with root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes.
• AIOps hands-on knowledge, automation and innovation-oriented mindset.
• Well versed for direct and constant interaction with the customer.
• Sympathetic and empowering delivery resource manager, fostering growth.

Responsabilidades

• Own the technical and managerial support for field engineers, technicians, system administrators, and product support personnel.
• Troubleshoot incidents, problems, changes, and escalations to fix issues.
• Collaborate with Delivery Partners, Architects, and SREs to design, deploy, and maintain reliable systems.
• Propose and implement tailored IT solutions aligned with customer needs.
• Foster strong relationships with customers within the account structure.

Conocimientos

Delivery leadership

Incident management

Problem management

Change management

Root cause analysis

SRE collaboration

AIOps

Automation

Customer interaction

Educación

Bachelor's degree

Six Sigma / PMP / ITIL

Descripción del empleo

Kyndryl Inc. is seeking a Delivery Management Lead to oversee the delivery of IT services, guiding cross-functional teams and ensuring high-quality outputs for customers.

The role emphasizes collaboration with Delivery Partners, SREs, and architects to align solutions with evolving business needs. You will own both technical and managerial aspects, enabling field engineers and support personnel to deliver, maintain, and deploy services effectively while focusing on swift issue resolution and