Delivery Management Lead

Kyndryl; Ciudad de México; Presencial; MXN 550.000 - 900.000; Jornada completa

Descripción de la vacante

Kyndryl is hiring a Delivery Management Lead in Mexico City to guide delivery teams and ensure high-quality IT services within a contractual framework. You will own technical and managerial support for field engineers, collaborate with Delivery Partners and SREs, and drive proactive incident, problem, and change management to deliver positive customer outcomes.

You will nurture customer relationships, promote innovation and service reliability, and align solutions with evolving business needs,

Formación

• 5+ years of experience leading delivery teams and quality services to customers.
• Sound knowledge of Kyndryl competencies, managed platforms, IT services, technology vendors.
• Experience in leading teams through incident, problem and change management, as well as root cause analysis.
• Ability to partner with Delivery Partner(s) and work with SREs to generate positive customer outcomes.
• AIOps hands-on knowledge, automation and innovation-oriented mindset.

Responsabilidades

• Lead and manage delivery teams to ensure high-quality IT services within contractual frameworks.
• Coordinate with Delivery Partner and SRE teams to align solutions with customer needs.
• Oversee incident, problem and change management, including root cause analysis.
• Foster customer relationships and drive continuous service improvement.

Conocimientos

Delivery leadership

Kyndryl competencies

Incident management

Root cause analysis

Partner collaboration

AIOps & automation

Customer interaction

People management

Educación

Bachelor's degree

Descripción del empleo

Kyndryl is hiring a Delivery Management Lead in Mexico City to guide delivery teams and ensure high-quality IT services within a contractual framework. You will own technical and managerial support for field engineers, collaborate with Delivery Partners and SREs, and drive proactive incident, problem, and change management to deliver positive customer outcomes.

You will nurture customer relationships, promote innovation and service reliability, and align solutions with evolving business needs,