Delivery Lead

Cognizant; México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Cognizant in Mexico City is seeking a Delivery Lead to ensure successful delivery of projects and programs for clients, meeting objectives, quality standards, timelines and budget commitments.

You will bridge client needs with delivery teams and leadership, driving operational excellence, delivery excellence, and high client satisfaction through effective governance, risk management and continuous improvement.

Responsibilities

• Lead end-to-end project and service delivery across multiple accounts or programs.
• Manage project scope schedule budget risks and resource allocation.
• Ensure adherence to delivery processes quality standards and SLAs.
• Collaborate with clients to understand business requirements and provide effective solutions.
• Drive workforce planning staffing utilization and capacity management.

Job description

Job Summary

A Delivery Lead responsible for ensuring the successful delivery of projects programs and services to clients while meeting business objectives quality standards timelines and budget commitments. The role acts as a bridge between customers delivery teams and leadership to drive operational excellence and client satisfaction.

Responsibilities

Lead end-to-end project and service delivery across multiple accounts or programs. Manage project scope schedule budget risks and resource allocation. Ensure adherence to delivery processes quality standards and SLAs. Collaborate with clients to understand business requirements and provide effective solutions. Drive workforce planning staffing utilization and capacity management.Monitor delivery KPIs such as productivity revenue margin customer satisfaction and fulfillment.

Banking and Finance knowledge and background is a must have for this position