Data Center L2 Hardware & GPU Debug Engineer

Servicio Industrial de Comedores SA de CV; Santiago de Querétaro; Presencial; MXN 450.000 - 750.000; Jornada completa

Descripción de la vacante

Servicio Industrial de Comedores SA de CV in Mexico seeks an experienced L2 Hardware & Failure Analysis Engineer to support mission-critical enterprise server hardware, including x86 servers and AI/GPU platforms.

Responsibilities include hands-on Break/Fix, failure analysis, and log extraction via BMC/IPMI/Redfish. You will diagnose PCIe, iSCSI, RoCE, SAS, Fibre Channel issues, perform post-repair validations, and author RCA reports. Fluent English is mandatory for global escalations.

Formación

• 5+ years of hands-on experience in enterprise server hardware troubleshooting, validation, or FA.
• Fluent English required for global escalations.
• Deep knowledge of x86 architecture, Linux CLI, and server management.
• Direct experience with GPU servers (NVIDIA / AMD) is a big plus.

Responsabilidades

• Perform Break/Fix and L10/L11 failure analysis on enterprise x86 servers and AI/GPU platforms.
• Extract and analyze low-level event logs using BMC, IPMI, and Redfish interfaces.
• Diagnose PCIe, iSCSI, RoCE, SAS, Fibre Channel issues in servers and storage controllers.
• Execute post-repair validations, firmware flashing (BIOS/BMC), and quality checks.
• Write Root Cause Analysis (RCA) reports, SOPs, and KB articles.

Conocimientos

Break/Fix

x86 Architecture

Linux CLI

GPU Servers

BMC/IPMI/Redfish

RCA & SOP documentation

Enterprise server hardware

Troubleshooting

Descripción del empleo

Are you passionate about enterprise server hardware, x86 architecture, and cutting-edge AI / GPU platforms? We are looking for an experienced L2 Hardware & Failure Analysis Engineer to join our team supporting mission-critical environments!

Language: Fluent English (Mandatory for global escalations)

• Perform hands-on Break/Fix and L10/L11 failure analysis on enterprise x86 servers and AI/GPU platforms (CPU, DDR5, Motherboards, PSUs, PCIe).
• Extract and analyze low-level event logs using BMC, IPMI, and Redfish interfaces.
• Diagnose network & storage controller issues (PCIe, iSCSI, RoCE, SAS, Fibre Channel).
• Execute post-repair validations, firmware flashing (BIOS/BMC), and quality checks in production/lab environments.
• Write Root Cause Analysis (RCA) reports, SOPs, and KB articles.
• 5+ years of hands-on experience in enterprise server hardware troubleshooting, validation, or Failure Analysis (FA).
• Deep knowledge of x86 architecture, Linux OS command line, and server management.
• Direct experience with GPU Servers (NVIDIA / AMD platforms) is a massive plus!
• Experience in companies like Intel, Foxconn, Ingrasys, Jabil, Wistron, Oracle, Microsoft, or hyperscale Data Centers.