Customs Coordinator

Kuehne+Nagel; Apodaca; On-site; MXN 180,000 - 240,000; Full time

Job summary

Kuehne+Nagel in Mexico is seeking a temporary Customs Operations Coordinator to support maternity leave coverage. You will act as the main contact for customs-related operations and help ensure smooth, compliant clearance of international shipments.

Responsibilities include coordinating with customers, brokers, carriers and internal teams; monitoring shipment status; preparing customs documentation; and driving service improvements to enhance efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree in International Trade, International Business, International Relations, or Customs.
• Knowledge of customs clearance processes, import/export documentation, and international trade regulations.
• Knowledge of calculation of duties and taxes, and administrative processes related to billing.
• Advanced English proficiency.
• Strong customer service and communication skills.

Responsibilities

• Deliver exceptional customer service by acting as the main point of contact for customs-related operations.
• Coordinate with customers, customs brokers, carriers, and internal teams to ensure smooth and timely customs clearance.
• Monitor shipment status, provide operational updates, and proactively resolve issues throughout the customs process.
• Prepare and manage customs documentation while ensuring compliance with established procedures.
• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.

Skills

Advanced English

Customer service

Communication skills

Education

Bachelor’s degree in International Trade, International Business, International Relations, or Customs

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Help keep international shipments moving by coordinating customs processes, supporting operational teams, and providing outstanding service to our customers.

*Please note: This is a temporary position to cover a maternity leave.

How you create impact

• Deliver exceptional customer service by acting as the main point of contact for customs-related operations.
• Coordinate with customers, customs brokers, carriers, and internal teams to ensure smooth and timely customs clearance.
• Monitor shipment status, provide operational updates, and proactively resolve issues throughout the customs process.
• Prepare and manage customs documentation while ensuring compliance with established procedures.
• Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction

What we would like you to bring

• Bachelor’s degree in International Trade, International Business, International Relations, or Customs.
• Knowledge of customs clearance processes, import/export documentation, and international trade regulations.
• Knowledge of calculation of duties and taxes, and administrative processes related to billing.
• Advanced English proficiency.
• Strong customer service and communication skills.

What's in it for you

Join a global logistics leader and gain valuable experience in an international environment. You'll have the opportunity to collaborate with cross-functional teams, strengthen your expertise in customs operations, and contribute to delivering seamless logistics solutions.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.