Air Logistics Customer Care Specialist

Kuehne+Nagel; El Salto; On-site; MXN 300,000 - 420,000; Full time

Job summary

Kuehne+Nagel in Guadalajara is seeking an Air Logistics Customer Care Specialist to ensure an excellent customer experience by proactively supporting customers, monitoring shipments, and resolving issues quickly.

You will collaborate with Operations, Revenue, and domestic teams to meet service commitments, keep systems updated with rates and agreements, and help optimize margins while growing in a global logistics environment.

Qualifications

• Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or related field.
• 1+ years of experience in Air Logistics.
• Knowledge of Freight Forwarding and Customer Service.
• Advanced English proficiency.

Responsibilities

• Proactively advise and support customers, monitoring air freight shipments, providing timely updates, and anticipating potential issues to ensure customer satisfaction.
• Handle customer claims and service-related issues, coordinating solutions to prevent disruptions and maintain service quality.
• Maintain accurate customer information, rates, and commercial agreements in internal systems to ensure operational teams have the information needed to execute the service.
• Collaborate with Operations, Revenue, and domestic teams to ensure service commitments and KPIs are met, billing is accurate, and pickups and deliveries are completed according to agreed timelines.
• Monitor customer profitability (GP/KG) to ensure expected margins are achieved.
• Share relevant knowledge and insights with Sales and Account Management teams to support customer relationships.

Skills

Air Logistics

Customer Service

English - Advanced

Communication Skills

Problem Solving

Education

Bachelor's degree in International Business or related

Tools

Freight Forwarding Knowledge

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Air Logistics Customer Care Specialist, you will play a key role in ensuring an excellent customer experience by providing proactive support, monitoring shipments, and ensuring timely resolution of issues.

How you create impact

• Proactively advise and support customers, monitoring air freight shipments, providing timely updates, and anticipating potential issues to ensure customer satisfaction.
• Handle customer claims and service-related issues, coordinating solutions to prevent disruptions and maintain service quality.
• Maintain accurate customer information, rates, and commercial agreements in internal systems to ensure operational teams have the information needed to execute the service.
• Collaborate with Operations, Revenue, and domestic teams to ensure service commitments and KPIs are met, billing is accurate, and pickups and deliveries are completed according to agreed timelines.
• Monitor customer profitability (GP/KG) to ensure expected margins are achieved.
• Share relevant knowledge and insights with Sales and Account Management teams to support customer relationships.

What we would like you to bring

• Availability to work on-site in Guadalajara.
• Bachelor's degree in International Business, Industrial Engineering, Transportation Engineering, or a related field.
• 1+ years of experience in Air Logistics.
• Knowledge of Freight Forwarding and Customer Service.
• Advanced English proficiency.
• Strong communication and interpersonal skills.
• Customer-oriented mindset and a proactive approach to problem-solving.

What's in it for you

• The opportunity to be part of a global logistics environment.
• The chance to collaborate with different teams and contribute directly to customer satisfaction.
• An opportunity to develop your expertise in Air Logistics and customer relationship management.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.