Customer Support Specialist

Daytrip; Mérida; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

Home office after trial period

Job summary

Daytrip in Merida, Mexico is hiring a Customer Support Specialist to join a global travel brand. You will answer customer questions by email and chat, review bookings for accuracy, and assist with last-minute changes.

This full-time role requires strong English skills, comfort with fast-paced environments, and ability to coordinate with drivers and partners across 130+ countries.

Qualifications

• Full English proficiency (C1 or above) required.
• Strong written and verbal communication with clients and drivers.

Responsibilities

• Answering customer questions by email and online chat.
• Reviewing bookings for accuracy.
• Handling last-minute bookings and coordinating with partner drivers.
• Resolving urgent matters over the phone and directing clients to the appropriate channels.

Skills

English proficiency (C1)

Tools

Slack

Ticketing software

Booking software

Job description

Customer Support Specialist - Merida, Mexico

Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brand!

Our dynamic team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for travelers across the globe!

Answering customer questions by email and online chat, review bookings for accuracy.

Actively handling last-minute bookings and communicating with partner drivers.

Resolving urgent matters over the phone, redirecting clients to appropriate channels.

This is a full-time position with a rotating shift schedule, including weekends - we operate 24/7 and shifts are distributed fairly across the team.

What we are looking for

Full English proficiency (C1 or above) is required.

Optimistic, can-do people who want to grow professionally.

Strong attention to detail and clear communication with clients and drivers, primarily in writing and over the phone.

Comfortable working in a fast-paced environment, both as part of a team and independently.

Able to navigate multiple systems (Slack, ticketing and booking software, and more).

Experience in hospitality, tourism, or logistics is a plus, but not required.

Why Daytrip

You will learn from a team of highly driven professionals and have the opportunity to bring your own ideas to the table, with real scope to take on roles beyond Operations.

Interact with travellers and drivers from all over the world — we operate in 130+ countries.

Performance bonus & Home office possible after the trial period by agreement.

Many of our Customer Support Specialists grow within the Operations team - moving into Senior CS, Team Lead, or Driver Support roles - or go on to apply for openings across the wider business as they develop.

We are always looking for great people for this role. If your profile stands out, we will be in touch even if the timing is not immediate.