Customer Support Specialist

Jobtailor; Región Centro; Presencial; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a detail-oriented back-office coordinator to support installation scheduling and documentation. You will review cabinet installation records, prepare daily scoring cards, and align purchase orders, plans, and photos with customer notes using ERP systems. The role requires Fluent English, attention to detail, and experience with ERP/CRM systems, with a Monday–Friday 7:00 a.m.

to 4:00 p.m. Pacific Time schedule preferred.

Formación

• Fluent English, both written and spoken.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Comfortable communicating by phone and text.
• Ability to work independently and manage recurring daily tasks.
• Comfortable working with ERP systems, online portals, and shared documentation.
• Intermediate Microsoft Office skills.
• Previous experience in customer support, customer service, back-office operations, order management, administrative support, or a similar role is preferred.
• Experience using ERP or CRM systems is preferred.
• Experience reviewing purchase orders, work orders, schedules, or operational documentation is preferred.
• Experience in construction, cabinetry, manufacturing, logistics, or homebuilding is a plus.
• Availability to work Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time.

Responsabilidades

• Review cabinet installations completed the previous day using the company ERP.
• Prepare daily Installer Score Cards (ISC) summarizing installation results.
• Review and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photos.
• Identify missing or inconsistent information and contact installers directly by phone or text when clarification is needed.
• Review customer and builder portals for upcoming installation dates and work order requirements.
• Update internal systems with accurate scheduling and installation information.
• Review work orders prepared by the Customer Service team.
• Ensure work orders match customer notes, installation information, and supporting documentation.
• Identify discrepancies and communicate corrections to the appropriate internal team members.

Conocimientos

Fluent English

Attention to detail

Organizational skills

Follow-up skills

Phone and text communication

Independent work

ERP systems

Microsoft Office

Customer service experience

Order management

Operational documentation review

Installation planning

ERP/CRM experience

Construction/cabinetry/manufacturing

Scheduling

Availability 7:00-16:00 PT

Herramientas

ERP systems

CRM systems

Microsoft Office

Descripción del empleo

• Review cabinet installations completed the previous day using the company ERP.
• Prepare daily Installer Score Cards (ISC) summarizing installation results.
• Review and compare purchase orders, installation plans, customer elevations, and production, delivery, and installation photos.
• Identify missing or inconsistent information and contact installers directly by phone or text when clarification is needed.
• Review customer and builder portals for upcoming installation dates and work order requirements.
• Update internal systems with accurate scheduling and installation information.
• Review work orders prepared by the Customer Service team.
• Ensure work orders match customer notes, installation information, and supporting documentation.
• Identify discrepancies and communicate corrections to the appropriate internal team members.

Requirements

• Fluent English, both written and spoken.
• Strong attention to detail.
• Strong organizational and follow-up skills.
• Comfortable communicating by phone and text.
• Ability to work independently and manage recurring daily tasks.
• Comfortable working with ERP systems, online portals, and shared documentation.
• Intermediate Microsoft Office skills.
• Previous experience in customer support, customer service, back-office operations, order management, administrative support, or a similar role is preferred.
• Experience using ERP or CRM systems is preferred.
• Experience reviewing purchase orders, work orders, schedules, or operational documentation is preferred.
• Experience in construction, cabinetry, manufacturing, logistics, or homebuilding is a plus.
• Availability to work Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time.

Core Competencies

Demonstrates strong attention to detail and organizational skills while effectively managing installation schedules and documentation. Proficient in using ERP systems and Microsoft Office to support customer service and operational processes.

Highest-signal resume keywords

• Fluent English Communication
• ERP System Proficiency
• Attention to Detail
• Organizational Skills
• Customer Service Experience

ATS Optimization Keywords

Hard Skills

• ERP Systems
• Microsoft Office
• Order Management
• Operational Documentation Review
• Installation Planning

Soft Skills

• Strong Attention to Detail
• Organizational Skills
• Effective Communication
• Independent Work
• Follow-Up Skills

Industry Keywords

• Customer Support
• Back-Office Operations
• Construction
• Cabinetry
• Manufacturing
• Logistics
• Homebuilding

Tools & Technologies

• Customer Portals
• Shared Documentation