Customer Support Engineer H-M

Preligens; Santiago de Querétaro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading aerospace company in Queretaro seeks a Customer Support Engineer responsible for assisting engine owners with shop visit processes and reporting. Candidates should hold a Bachelor's Degree in Aeronautical or Industrial Engineering and have fluency in English. The role offers excellent career progression opportunities within the organization.

Formación

• Understanding of shop visit processes and engine condition reporting.
• Ability to analyze technical shop findings and manage customer approvals.
• Experience with databases and reporting tools.

Responsabilidades

• Administer and provide assistance to engine owner regarding shop visit processes.
• Participate in daily gate review meetings and analyze reports.
• Prepare status reports and maintain KPIs.

Conocimientos

Fluent English

Analytical skills

Technical reporting

Educación

Bachelor's Degree in Aeronautical/Industrial Engineering or related field

Herramientas

SAP

Power BI

Descripción del empleo

Customer Support Engineer H/M

Published 11.28.2024

Job field : Customer services and support Location : Queretaro, Mexico Contract type : Permanent Contract duration : Full-time Required degree : Bachelor's Degree Required experience : First experience Spoken language(s) : English Fluent

# SAESA SHOP2-148687

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Published 11.28.2024

Job Description

The customer support engineer is responsible for administering and providing assistance to the engine owner regarding shop visit processes. He participates in daily gate review meetings, analyzes technical shop findings reports from subcontracted repair vendors, and elaborates engine condition reports, weekly status reports, and parts reports as required. The engineer supports other functions related to shop visit follow-up. The Customer Support Engineer reports directly to the account engine owner leader of each program and functionally to the Customer Support Manager. The position includes biannual OJT and objectives revision, with career progression options to Sr. Support Engineer or EO appointment.

Complementary Description

Processes and elaborates inspection reports, including borescopic inspections and inventories. Analyzes exchange proposals and manages customer approvals. Oversees engine stand repair processes. Updates databases such as SSO, Monitoring Tool, Inductions, Power BI, and Docuware. Creates and launches sales orders in SAP. Prepares shop visit status reports and engine condition reports. Attends gates review, production, and genba meetings. Understands instructions and commercial guidelines. Maintains KPIs.

Job Requirements

Ingeniero Aeronáutico / Industrial / LAE or related field.

Specificity of the job

N/A

Locate your future workplace

El Paraíso - Chichimequillas - E.C., Coyotillos, El Marques 76278

Queretaro, Mexico

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92,000

employees worldwide

27

Number of countries where Safran is located

35

business area families