Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)

Expatrio Global Services GmbH; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Expatrio, a dynamic Berlin-based startup in Fintech and Edtech, is seeking a Customer Support Agent fluent in Spanish, English, and Chinese for their remote Latin America team. This role involves assisting international customers with inquiries, ensuring outstanding service, and verifying documents in a collaborative and flexible environment.

Servicios

Flexible working hours

International, diverse team

Autonomous work environment

Formación

• Experience in customer support preferred.
• Fluency in Spanish, English, and Chinese required.
• Available for full-time work.

Responsabilidades

• First point of contact for customer inquiries.
• Verification of documents and providing excellent service.
• Support customer support agents with various tasks.

Conocimientos

Communication skills

Customer first mindset

Problem-solving

Herramientas

Helpdesk software

Descripción del empleo

JOIN EXPATRIO

Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as
Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)
Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are exactly right with us!

YOUR ROLE

• You will be the first point of contact for our international customers for inquiries regarding our product by supporting our customer support team via e-mail and phone
• You will make sure that our customers get excellent customer service
• Your main tasks will include the verification of documents
• You will have your own responsibilities and also support our customer support agents with ad-hoc tasks
• You will work together with our service partners to support our customers

YOUR PROFILE

• You have some experience in customer support
• You are available in full-time
• You have strong communication skills and a customer first mindset
• You are fluent in Spanish, both written and spoken, and you're also proficient in English and Chineselanguages
• If you have experience in the banking or health insurance industry, you can easily understand our product, but if you don't, we are happy to teach you everything you need to know
• PLUS: Ideally, you already have some experience with helpdesk software (such as Zendesk or similar tools)

WHY EXPATRIO?

• International, diverse, and intrinsically motivated team
• Autonomous and progressive work environment with low hierarchies and fast decision-making
• Flexible working hours
• Most importantly: The chance to solve an actual problem