Customer Support & Case Resolution Specialist

M10 United Parcel Service de Mexico S.A. de C.V.; Ciudad de México; On-site; MXN 180,000 - 300,000; Full time

Job summary

UPS Mexico seeks a dedicated customer service professional to support multiple groups and ensure timely, accurate completion of projects and requests. The role documents incoming information regarding customer concerns and investigates evidence until cases are resolved.

This permanent position emphasizes teamwork within a leading logistics company that operates globally and is committed to safe, resilient communities.

Responsibilities

• This role provides excellent customer service and supports multiple groups.
• It ensures timely and accurate completion of projects and requests.
• It documents incoming information regarding customer concerns and investigates evidence until cases are completed.
• Performs other tasks as requested.

Job description

UPS Mexico seeks a dedicated customer service professional to support multiple groups and ensure timely, accurate completion of projects and requests. The role documents incoming information regarding customer concerns and investigates evidence until cases are resolved.

This permanent position emphasizes teamwork within a leading logistics company that operates globally and is committed to safe, resilient communities.